Community Outing and Transportation Specialist

Community Outing and Transportation Specialist Schedule: Full-Time | 32 hours per week Hours: Monday--Friday, 8:30 AM--3:30 PM Additional Hours: Opportunity for up to 40 hours per week based on special events and program needs #### Position Summary The Community Outing and Transportation Specialist plays an important role in supporting Eisenhower Center's mission to provide innovative, trauma-informed, evidence-based, and patient-centered rehabilitation services. This position provides safe, reliable, and compassionate transportation for individuals recovering from brain injuries, behavioral health conditions, and other complex medical needs. The Specialist promotes dignity, independence, community integration, and meaningful therapeutic engagement while supporting each individual's rehabilitation goals. The Transportation Specialist works as part of an interdisciplinary treatment team and may assist with therapeutic programming, resident engagement, behavioral support, and environmental safety when transportation duties are completed. The successful candidate will demonstrate excellent customer service, strong safety awareness, effective trauma-informed communication, and a commitment to providing a positive and supportive experience for every resident and participant. All duties are performed in accordance with applicable organizational policies, CARF standards, CMS requirements, CMH expectations, LARA regulations, DOT requirements, and state and federal guidelines. #### Essential Duties and Responsibilities #### Transportation & Community Access - Safely transport residents and participants between Eisenhower Center locations, treatment programs, vocational opportunities, community activities, medical appointments, and other destinations. - Operate wheelchair-accessible vehicles and lift-equipped buses in accordance with safety regulations and organizational procedures. - Properly secure wheelchairs, mobility devices, and adaptive equipment before operating the vehicle. - Use defensive driving techniques and proactive risk-management practices to protect passengers, staff, and community members. - Complete required pre-trip, post-trip, and routine vehicle inspections. - Report mechanical problems, safety concerns, or maintenance needs promptly. - Maintain a safe, therapeutic, respectful, and supportive transportation environment. - Encourage independence, autonomy, and community participation. - Engage residents in meaningful and enjoyable activities that support recovery, healing, and overall well-being. #### Trauma-Informed & Person-Centered Care - Provide transportation using trauma-informed, person-centered, and culturally responsive approaches. - Promote psychological safety, dignity, respect, and emotional regulation. - Respond calmly and appropriately to behavioral, emotional, cognitive, or environmental challenges. - Use de-escalation and therapeutic communication techniques consistent with organizational training. - Encourage independence while providing appropriate supervision and support. - Advocate for residents and support individualized rehabilitation goals. #### Program & Resident Support - Participate in therapeutic, vocational, recreational, and community integration activities when transportation responsibilities are completed. - Assist program staff with participant engagement, supervision, and safety. - Collaborate with members of the interdisciplinary treatment team. - Observe and communicate changes in resident status, behavior, or safety concerns to appropriate clinical staff. - Support individualized treatment and rehabilitation plans. #### Safety, Compliance & Documentation