VITA Tax Program Manager Assistant

JOB TITLE: VITA Tax Program Manager Assistant DEPARTMENT/PROGRAM: Employment Program/VITA Tax Program EXEMPTION: Non-exempt REPORTS TO: Tax Site Manager, Program Director SUPERVISORY ROLE: No COMPENSATION RATE: $45,000 - $47,000 Per year WEEKLY HOURS: 35 hours weekly, Flexible (Requires evening and weekend availability during Tax Season) I. SPECIFIC RESPONSIBILITIES INCLUDE, but are not limited to: Volunteer Recruitment & Management (35%) Assist in volunteer recruitment efforts to build and maintain a strong team of tax preparers and intake staff for the season. Help with the supervision, scheduling, and management of volunteer tax preparers, intake staff, and quality reviewers. Ensure all volunteers have obtained the necessary IRS certifications before beginning their service. Foster positive volunteer relations and support an engaging, professional environment. Site Operations & Staff Support (30%) Assist the Tax Site Manager with the day-to-day operation of the free VITA site. Provide support and guidance to volunteer and paid staff who prepare tax returns for low- and moderate-income taxpayers. Assist in overall site management, including handling client services, maintaining strict confidentiality, and overseeing tax return review and transmission. Ensure that all tax services are provided to clients on a timely and efficient basis. Quality Control & Tax Preparation (20%) Conduct Quality Reviews of returns filed by fellow tax preparers as needed. II. QUALIFICATIONS Required: Language: Bilingual English/Spanish skills are strictly required. Experience: Prior proven experience in tax preparation and a strong general understanding of income tax law. Demonstrated experience in volunteer recruitment, coordination, or community outreach. Certifications: Successful completion of the IRS Advanced course is required to provide quality control, support, and guidance to volunteers and paid staff. Technical Skills: High comfort level with technology, including computers, tax software, and internet platforms. Work Ethic: Self-motivated with a high degree of flexibility, creativity, and independence. Possess excellent organizational, leadership, and management skills. Employment is contingent upon successful completion of a background check, which will be conducted after a conditional offer is made and accepted. Preferred: College degree and experience working in a similar setting are highly preferred. III. RELATIONSHIP WITH OTHERS Ability to work well in a fast-paced environment and display a supportive and professional disposition with diverse populations. Build and maintain close, daily interactions with participants, co-workers, and supervisors. Have a strong sensitivity to cultural differences present among staff and clients within our organization. Possess a strong belief in people's ability to grow and change. Forge a mutually respectful partnership with persons served and their families. IV. WORKING CONDITIONS Fast-paced community-based setting requiring frequent interaction with staff, volunteers, and the public. Must be able to manage time-sensitive tasks efficiently. V. BENEFITS Medical, dental, vision, and life insurance benefits along with the opportunity to participate in additional voluntary life insurance, disability insurance, and a flexible spending account. 403(b) retirement plan, including employer match and employer non-elective contribution at the employers discretion. 12 holidays, 2 floating holidays, and up to 20 paid vacation days per year. One sick day per month. To apply: https://recruiting.paylocity.com/recruiting/jobs/Details/4411631/Center-For-Family-Life-in-Sunset-Park-Inc/VITA-Tax-Program-Manager-Assistant