Senior Salesforce Service Cloud

JOB REQUIREMENTS: FOR MORE THAN 80 YEARS, Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body's signals. Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency. There is a role for everyone who wants to be part of the innovative solutions at Natus Neuro. SUMMARY The Senior Salesforce Service Cloud Solution Architect leads the design, governance, and delivery of enterprise Salesforce Service Cloud capabilities within the IT organization. This role partners IT leadership, business stakeholders, implementation partners, onshore and offshore delivery teams to translate business needs into scalable Salesforce solutions. The architect will be expected not only to develop strategic architecture but also to actively participate in requirements analysis, solution design, troubleshooting, root-cause analysis, implementation, production stabilization, and continuous improvement. The ideal candidate will have deep hands-on experience designing and implementing Salesforce Service Cloud solutions integrated with Oracle E-Business Suite R12, particularly Oracle Service Contracts, Install Base and service-related order processes. The position is responsible for Service Cloud architecture, development, multi-cloud solution design, integration, data migration strategy, contact center and CTI integration, security, sharing models, platform governance, and delivery readiness across complex Salesforce programs. ESSENTIAL DUTIES & KEY RESPONSIBILITIES Salesforce Architecture & Solution Design Provide deep Service Cloud architecture expertise across Case Management, Knowledge, Assets, Entitlements, Digital Engagement, Omni-Channel, Salesforce Voice/CTI, service routing, and customer service operations. Actively participate in hands-on Salesforce development and configuration as needed, including Salesforce Flow, Apex, Lightning Web Components, validation rules, security configuration and Service Cloud functionality. Take ownership of assigned enhancements from requirements through design, development, testing, deployment, and post-production validation, ensuring solutions are delivered successfully and on schedule. Establish and enforce Salesforce architecture and development standards for configuration, Flow, Apex, Lightning components, APIs, integrations, security, and data models. Review and approve technical designs and code changes for major Salesforce enhancements, ensuring adherence to development standards and platform best practices. Evaluate Salesforce org consolidation, Agent force, modernization or transformation opportunities as... For full info follow application link. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/D400B9E0646D452A