Service Agreement and Screening Document Specialist or Representative / Human Services Program Specialist 2 or Human Services Program Representative 1

Working Title: Service Agreement and Screening Document Specialist or Representative

Job Class: Human Services Program Specialist 2 or Human Services Program Representative 1

Agency: Human Services Dept

• Job ID : 97482

• Location : St. Paul

• Telework Eligible : Yes

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 10/05/2026

• Closing Date : 10/12/2026

• Hiring Agency/Seniority Unit : Human Services Dept / MAPE DHS Central Office

• Division/Unit : DHS-Central Office / ADSA DS Resource Center

• Work Shift/Work Hours : Day Shift

• Days of Work : Monday - Friday

• Travel Required : Yes, up to 50%

• Salary Range: HSP Spec 2: $26.89 - $39.22 / hourly; $56,146 - $81,891/ annually

• Salary Range: HSP Rep 1:$29.76 - $43.69 / hourly; $62,138 - $91,224 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

This position is eligible for telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The Service Agreement and Screening Document Specialist or Representative works within the Service Agreement and Screening Document (SASD) Support team in the Aging and Disability Services Administration (ADSA) / Disability Services Division (DSD) providing technical assistance and operational support for the Medicaid Management Information System (MMIS) for aging and disability programs. Responsibilities include:

• Provide on-line system problem resolution for homecare and waiver program policy and DHS partners providing ongoing health care services to Minnesotans in various health programs

• Apply established federal and state statutes, rules, policies, procedures, manuals, and program requirements to specific questions and issues involving MMIS screening documents, waiver agreements, service agreements, billing, appeals, MMIS edits, and related system functions

• Review information, identifies errors or discrepancies, assists users in resolving problems, and refers issues requiring policy interpretation, policy development, or system changes to appropriate staff

Programs include but are not limited to the Home and Community-Based Services (HCBS) Waiver Programs, Brain Injury (BI), Community Alternative Care (CAC), Community Access for Disability Inclusion (CADI), Developmental Disabilities (DD), Elderly Waiver (EW), Alternative Care (AC), Essential Community Supports (ECS), Moving Home Minnesota (MHM), State Plan Home Care services, Personal Care Assistance (PCA) services and Community First Services and Supports (CFSS).

This posting may be used to fill multiple vacancies.

Minimum Qualifications

HSP Spec 2

Applicants may qualify for this level through one of two experience pathways

Three (3) years experience using MMIS, including associated understanding of applicable human services policies, procedures, processes, and programs

OR

One (1) year experience providing technical assistance and problem resolution related to MMIS functions, including the application of federal /state laws, rules, policies, and procedures on specific program and MMIS issues.

Experience must demonstrate the following:

• Experience working with Minnesota Medical Assistance programs, federal or state Medical Assistance waivers, screening documents, service agreements, or related human services programs

• Experience providing technical assistance or operational support to internal or external customers regarding established processes, procedures, systems, or program requirements

• Experience reviewing information from multiple sources, analyzing discrepancies, and resolving program, operational, and system issues

HSP Rep 1

Two (2) years of advanced experience troubleshooting and resolving escalated MMIS issues related to Medicaid programs including a variety of the following: Home and Community-Based Services (HCBS) Waiver Programs, Brain Injury (BI), Community Alternative Care (CAC), Community Access for Disability Inclusion (CADI), Developmental Disabilities (DD), Elderly Waiver (EW), Alternative Care (AC), Essential Community Supports (ECS), Moving Home Minnesota (MHM), State Plan Home Care services, Personal Care Assistance (PCA) services and Community First Services and Supports (CFSS).

Experience must demonstrate the following:

• Researching, advising on, and resolving MMIS exception codes for MMIS users.

• Resolving complex technical assistance needs for MMIS users related to screening documents, waiver agreements, service agreements, billing, appeals, and MMIS edits.

• Experience with Minnesota’s Medical Assistance program, federal/state MA waivers, county waiver budget allocation system, county contracting, client assessment tools, screening documents, and service agreements

• Researching, analyzing, and interpreting statutes, rules, policies, or agreements and applying requirements to program or operational issues

• Thorough understanding of legislation, rules and operational management of DSD programs, services and operating agreements, and the principles of planning and development for income maintenance programs

Preferred Qualifications

• Demonstrate analytical skills sufficient to understand the application of established policies and their impact on specific program and MMIS issues

• Communicate effectively with customers using a variety of listening, questioning, and explaining to obtain or impart information, ensure open communication, and foster a customer-focused environment

• Demonstrate strong human relations skills; communicate clearly and professionally with a variety of individuals/groups, in person and in writing (e.g., rules/policies, technical, narrative, non-narrative documents) in a manner consistent with audience understanding

• Variety of experiences working effectively with others from different backgrounds and cultures

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.