OA Support Specialist

Outreach & Admissions Counselor Posted 04-Aug-2026 (MST) Westover Job Corps Center, Johnson Rd, Chicopee, MA, USA24.89 per hourSalaryFull Time Primary Position Objective Responsible for meeting Center and contract arrival goals through community outreach and involvement to attract eligible applicants that can benefit from participation in the Job Corps Program. Additionally, supports student retention throughout program enrollment. Assists and provides guidance to prospective Job Corps enrollees by determining basic eligibility, conducting screening, and providing career-based counseling. Brief Description of Duties Conduct innovative outreach activities with public service agencies, community organizations, schools, and individuals who might refer eligible candidates to the Job Corps program. Interview interested candidates and obtain pertinent information on each one. Prepare documentation on potential students and review with the center as applicable or necessary. Maintain monthly goals established by the PRH and management. Review and audit all assigned areas regularly for contractual compliance and effectiveness of delivery of services to students. Prepare related reports. Arrange for and assist in providing pre-enrollment orientation; schedule tours of the center. Prepare necessary and required reports related to the outreach. Assist in the development of new and revised policies and procedures affecting student recruitment. Create network with youth development agencies, one-stop agencies, churches, and community organizations to provide a wide-base for recruiting of potential students. Introduce labor market information to help with the career transition period process and analyze career paths in local labor market. Participate in student employability programs and activities. Support, promote, and enforce the Job Corps' Zero Tolerance Policy. Promote the development of Career Success Standards by modeling appropriate behaviors, mentoring students where necessary, and monitoring both positive and negative behaviors through interventions. Perform other duties as assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Proficiency with advanced Microsoft Office applications including Word, PowerPoint, Outlook, and Excel. Computer Literacy with basic computer functions, email, internet, and basic programs such as Adobe Acrobat. Knowledge of admissions and recruitment processes. High level of communication, interpersonal skills, and organizational skills. High level of ability to motivate, inspire, and counsel prospective students. Experience Two years related experience. Experience may include successful Job Corps outreach and admissions experience or successful outreach and admissions experience with other youth development programs. Education Bachelor's degree in human services, psychology, counseling, education, social science, communications, or closely related field; or Associate's degree in human services, psychology, counseling, education, social science, communications, or closely related field, and two years related experience. Certificates/Licenses/Registration Valid State Driver's License Benefits Offered Paid Short Term / Long Term Disability and Basic Life Insurance. Health care insurance available (medical, dental, vision, critical illness, accident, HSA, and FSA) Paid Holidays Paid Time Off 401(k) retirement plan with company match Tuition Reimbursement Employee Assistance Counseling Service Programs Available Disclaimers Serrato Corporation is an Equal Opportunity Employer Serrato Corporation conducts background checks and drug screens.