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Key Account Manager - FMCG (Health)-BGC (1)

Luca

Location not statedJobPosted 1mo agoStill listed 3 days ago

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At a glance

Compensation
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Location
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Job overview

The Key Account Manager will nurture and manage seller relationships, resolve issues, promote platform programs, and drive performance improvements. Reporting to the Category Manager, the role involves on-site visits, data‑driven insights, tailored pitches, and training to help sellers optimize sales and customer satisfaction within the FMCG health sector.

Skills & qualifications

RequiredNice to have

Skills

Account ManagementRelationship ManagementData AnalysisProblem SolvingNegotiationSalesCommunicationInterpersonal SkillsCustomer-Centric MindsetTravelE-Commerce Operations UnderstandingMarketplace Dynamics

Qualifications

Bachelor's Degree in Business, Marketing, Sales or Related FieldStrong Understanding of E-Commerce Operations and Marketplace Dynamics

Full job description

Job Description

The role As a Key Account Manager in our Category-Sub Category Team, you will be responsible for nurturing and managing relationships with our valued sellers. You will play a pivotal role in resolving seller issues, promoting our programs and solutions, and ensuring that sellers optimize their performance on our platform. This role reports into the Category Manager.

Key Tasks & Responsibilities Solutions Architect

  • Act as the primary point of contact for sellers to address any concerns related to programs, sponsored solutions, campaigns, or logistics; among others.

  • Collaborate with internal teams to find effective solutions to seller issues and ensure prompt resolution. Performance Consultant

  • Monitor seller performance metrics, including sales, customer satisfaction, and compliance with platform policies.

  • Identify areas of improvement and work closely with sellers to develop action plans for growth. Relationship Manager

  • Conduct regular in-person visits to seller locations to strengthen relationships and gain insights into their operations.

  • Gather feedback, understand challenges, and provide on-site support to improve seller experience. Engagement Champion

  • Present and promote our platform's various features, programs, and solutions to sellers.

  • Tailor pitches to the unique needs and goals of each seller, driving adoption and engagement.

  • Provide training and guidance to sellers on platform tools, best practices, and strategies to enhance their performance.

Job Requirements

Qualifications & Skills

  • Proven track record of successful negotiations and relationship management
  • Can easily build rapport and relationship to assigned Key Accounts in the sub-category
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and draw actionable insights.
  • Proactive problem-solving skills and a customer-centric mindset.
  • Willingness to travel for on-site seller visits.
  • Bachelor's degree in Business, Marketing, Sales, or a related field (preferred)
  • Strong understanding of e-commerce operations and marketplace dynamics (preferred).

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