Manager, KYC Operational Procedures and Operational Guidances

Office Focused

Jacksonville, Florida

Full time

R_1513874

Work Location:

Jacksonville, Florida, United States of America

Hours:

40

Pay Details:

$91,000 - $136,240 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Financial Crimes & Fraud Mgmt

Job Description:

The KYC Specialist develops and maintains TD’s KYC programs, including frameworks, methodologies, procedures, awareness and monitoring, management reporting and/or escalation of issues.

This role conducts periodic and event driven KYC due diligence reviews of customers, including targeted reviews as per KYC Ops Policy to assess risks as needed.

Depth & Scope:

• Performs more advanced, complicated, or high visibility job functions aligned with policies, standards, procedures, and job aids

• Works with senior management on highly complex, confidential, or high visibility projects

• Ensures that work products are fit for purpose and audit/regulator ready

• Suggests process improvements to drive better results from efficiency, accuracy, or quality of work product

• Leads initiatives to help bring these improvements to fruition. Works with senior management to ensure that special projects are brought to fruition

• Highly seasoned professional role requiring substantial knowledge/expertise in a complex field and knowledge of broader related areas

• Integrates knowledge of the sub-function’s overarching strategy in developing solutions across multiple functions or operations

• Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes, or services

• Acts as a technical expert/lead integrating cross-function understanding within their own field of specialty

• Leads cross-functional teams or projects with significant resource requirements, risk and/or complexity

• Independently manages end-to-end functional programs

• Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions

• Uses sophisticated analytical thought to exercise judgement and identify solutions

• Impacts the achievement of sub-function or business line objectives within the area they are accountable for

• Work is guided by policies and industry standards/methods

• Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders

• Works autonomously as the lead and guides others within area of expertise

Education & Experience:

• Undergraduate Degree or equivalent professional work experience

• 6+ Direct experience in financial services or similar industries including fraud, know your customer, anti-money laundering, sanctions screening, or similar roles for new joiners. (or)

• 10+ years' experience in an unrelated role involving information fluency, investigation, research, or financial services broadly but not specifically KYC or AML. (or)

• Or for an internal candidate proven track record of excellence through metrics or manager discretion

Customer Accountabilities:

• Leads development of team procedures and governance processes and advises teams of changes and enhancements to enterprise KYC Ops programs and requirements and where they may impact in the organization and how this may impact the line of business

• Works with FCRM partners and other related groups (such as Compliance, Legal and Risk etc.) to support creation of documentation and reports required by external regulatory bodies and TD internal groups

• Assesses risks and controls for KYC Ops, and otherwise contributes to the KYC Ops team interacting with key stakeholders including the Line of businesses

• Provides governance oversight through management of the training exemption governance and reporting processes to the KYC Ops Team Prepare summaries, presentations, briefing notes, and any other required documentation to effectively report on the status of the KYC Ops program

• Represents KYC Ops as a specialist on internal or external committees as well as on enterprise-wide Regulatory Change Management initiatives, as required

• Delivers relevant subject matter expertise and AML advice to business/GAML partners

• Interacts with control functions within the organization

• Conducts meaningful research, analysis, and assessment of KYC Ops program activities at the functional level using results to draw conclusions, make recommendations, assess the effectiveness of KYC Ops programs

• Prepares research, analysis, update tools and/or support training activities specific to risk assessment

• Creates, maintains, and improves process maps and reports. Serves as a subject matter expert for specific processes within the overall KYC program

• Supports management in delivery of initiatives related to risk assessment, internal/external exam support, etc.

Shareholder Accountabilities:

• Provides high quality service and advice to key business partners and monitor progress of initiatives, action plans, or similar activities as required

• Protects the interests of the organization – identifies and manages risks and ensures the prompt and thorough resolution of escalated non-standard, high-risk issues

• Delivers relevant subject matter expertise and advice to business partners

• Leads new or revised product initiatives, advise businesses on KYC Ops requirements, and ensures that those requirements are properly written into requirements for business projects

• Participates in KYC Ops level projects as needed, to facilitate and oversee changes to processes, systems, or practices

• Coordinate with other partners and business partners to ensure consistency in the application of KYC Ops programs and standards across the enterprise

• Ensures relevant KYC Ops programs align with TD corporate philosophy, strategic direction, and TD’s risk appetite

• Proactively identifies key business opportunities, researches, and recommends enhancements/modifications, develops strategies to achieve recommendations

• Leads relationships with business lines/corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements

• Leads or contributes to cross-functional/enterprise initiatives as an organizational or subject matter expert helping to identify risk/provide guidance for complex situations

• Complies with applicable internal and external audit and regulatory requirements and may actively provide support during Audit and Regulatory Reviews, providing recommendations and guidance as required

• Maintains a culture of risk management and control, supported by effective processes in alignment with the bank's risk appetite

• Participates in responding to periodic exams/audits by regulatory bodies and Internal Audit, to determine level of compliance

Employee/Team Accountabilities:

• Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest

• Provides thought leadership and/or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit

• Shares knowledge of the business, related tools, and techniques

• Leads or participates in personal performance management and development activities, including cross training within own team

• Keeps others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities

• Contributes to the success of the team by assisting others in the completion and performance of work activities, providing coaching and/or guidance as appropriate.

• Contributes to a fair, positive, and equitable environment that supports a diverse workforce

• Acts as a brand champion for the function and the bank, both internally and/or externally

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional

• International Travel – Never

• Performing sedentary work – Continuous

• Performing multiple tasks – Continuous

• Operating standard office equipment - Continuous

• Responding quickly to sounds – Occasional

• Sitting – Continuous

• Standing – Occasional

• Walking – Occasional

• Moving safely in confined spaces – Occasional

• Lifting/Carrying (under 25 lbs.) – Occasional

• Lifting/Carrying (over 25 lbs.) – Never

• Squatting – Occasional

• Bending – Occasional

• Kneeling – Never

• Crawling – Never

• Climbing – Never

• Reaching overhead – Never

• Reaching forward – Occasional

• Pushing – Never

• Pulling – Never

• Twisting – Never

• Concentrating for long periods of time – Continuous

• Applying common sense to deal with problems involving standardized situations – Continuous

• Reading, writing and comprehending instructions – Continuous

• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (http://hrportal.ehr.com/tdtotalrewards)

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at [email protected] . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.

US Labor & Employment Posters (https://tdbank.site.findly.com/wp-content/uploads/sites/3875/2026/07/USApplicantRights\_revised\_7-13-2026.pdf) | California Privacy (https://www.td.com/us/en/personal-banking/privacy/california/) |

Accessibility (https://www.td.com/us/en/personal-banking/universal-footer/accessibility/) | FAQ (https://cdn-static.findly.com/wp-content/uploads/sites/3345/2024/08/02032545/FAQ\_EN.pdf)

Our Values

At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion

At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada (https://www.td.com/ca/en/about-td/ready-commitment) | US (https://www.td.com/us/en/about-us/communities/ready-commitment) | Europe & Asia Pacific (https://www.td.com/ca/en/about-td/ready-commitment)

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.