Retail Operations Coach

Build Your Future Here: Thinking of changing jobs or starting your career at a growing company with an award-winning culture? Well, you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals. Peoples Bank is one of the largest 150 banks in the United States with 130 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. We also have Specialty Finance offices in Minnesota, Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation has donated over $8 million to local organizations since its inception in 2003. We are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank and work: - American Banker Best Banks to Work For in 2021, 2022, 2023, 2024 and 2025 - Top Workplaces USA national award in 2022, 2023, 2024, 2025 and 2026 - Newsweek's America's Greatest Workplaces 2024, 2025 and 2026 - Forbes America's Best Banks 2024 and 2025 - Forbes Best-in-State Banks 2020, 2021. 2025 and 2026 - TIME's America's Growth Leaders 2026 award winner At Peoples Bank, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate's life. That's why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs such as student loan and tuition paydown/reimbursement, paid vacation, holidays, and much more. For full details of our benefits offerings, please visit: peoplesbancorp.com/about-us/find-a-career/ Job Purpose: This position will be responsible for ensuring a proactive, confident, and solutionsoriented approach to elevate operational consistency, reduce recurring issues, and drive continuous improvement across Retail Business Line. Will resolve challenges, collaborate broadly with business leaders and embed operational excellence in daytoday practices. Job Duties: - Will be responsible for problem solving, proactive decision making and collaboration with partners to ensure deliverables are met while adhering to policy and procedure. - Will be responsible for identifying operational challenges, propose solutions to provide resolution. - Work cross-functionally to develop strategies to mitigate risk and monitor progress and outcomes. - Will be responsible for the understanding of business processes, control structures, and risk dynamics which includes coordinating education of changes to those impacted. - Partner with Fraud and Compliance teams to identify emerging risks, educate internal teams, and strengthen client and bank protections. - Maintain a risk register with high-priority threats and mitigation plans. - Prepare, coordinate and conduct monthly and quarterly Universal Banker Operations Support Specialist meetings - Reduce inbound escalations via clear operational policies, procedures, and effective training, while working closely with the policy owner. - Maintain open communication channels with regional leaders about current issues, remediation status, and policy enhancements. - Collaborate with cross-functional leaders to eliminate duplication and ensure consistency across regions. - Will perform special projects as assigned. Education, Job Skills and Qualifications: Associate's degree or equivalent work experience. 3 to 5 years' experience in related bank