Senior Associate - UX Writer

Senior Associate - UX Writer

New York, NY, United States(Hybrid)

Job Description

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Enterprise Design & Research team is a global team of highly talented multi-disciplinary designers and researchers. We are highly embedded within the digital product management organization and lead design efforts from concept through to production for the largest servicing channels for American Express, across web, mobile and push.

Our UX writers work closely with designers, researchers, product managers, and engineers to create the voice of American Express across web, mobile, and partner-led channels. bringing American Express’ world-renowned customer service to life through straightforward, customer-centric content. This is an exciting opportunity for someone who can combine business needs with customer needs to drive the digital experience forward.

Responsibilities

Key Responsibilities:

• With limited guidance, contributes to the development of product content for servicing journeys

• Identifies and proposes opportunities to develop or enhance content with guidance by senior colleagues

• Consolidates insights from cross-functional teams to help craft a seamless and intuitive user experience

• Applies writing guidelines and standards to drive consistency in content

• Proofreads and edits provided content for accuracy, grammar, and style/tone

Qualifications

Qualifications:

• Has at least 2 years of experience

• Is more of a strategic thinker, less of a blank-filler

• Clearly articulates how copy addresses objectives and solves problems

• Is a champion for collaboration, early and often

• Advocates for the user

• Pivots quickly and supports a number of projects simultaneously

• Exudes positivity, requires minimal supervision, and has a strong work ethic

• Is an ambassador for UX writing, playing a key role in helping this growing team reach its potential

Skills:

• Accessibility Design

• Brand Strategy

• Content Localization

• Content Strategy

• Copywriting

• Information Architecture

• Product Strategy

• User Testing

• Web Design

• Mobile Design

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site (https://www.americanexpress.com/en-us/colleagues/benefits) .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Job Info

• Job Identification 26014268

• Job Category Design

• Posting Date 10/14/2026, 06:24 PM

• Apply Before 10/27/2026, 05:00 AM

• Degree Level Bachelor's Degree

• Job Schedule Full time

• Job Shift Day

• Locations AMEX World Financial Center, New York, NY, 10285, US(Hybrid)

• Salary Range $89250 - $150250 annually + bonus + benefits

• Career Area Product

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