Coordinator, Home Delivered Meals

Schedule: Monday - Friday 8am - 4pm

ESSENTIAL DUTIES AND RESPONSIBILITIES

Under the general supervision of the Director, the Coordinator is responsible for maintaining contact with Home Delivered Meals (HDML) clients and the delivery teams to ensure meals are delivered and service is coordinated with case management and case coordination staff. Specific duties and responsibilities include:

• Answer incoming calls from clients and delivery staff and document calls on the funding source database

• Develop and maintain home-delivered meal route sheets

• Report and coordinate with Case Management staff regarding daily delivery and coordination of client services

• Maintain client files, including documenting any client contact, case coordination, service changes, or contact with case management regarding client status, change in service, or client concerns;

• Verify route app data uploaded to the funding source database, responsible for entering data from the route sheet into the database if the mobile app was not used on any given occasion

• Responsible for reviewing route sheet documentation of delivery, no answers, and the date and time of return, as well as verifying the employee signature when a route sheet is in use

• Inspect delivery trucks as routes return

• Coordinate with the drivers and deliverers in the field to handle emergencies or issues as they arise; report any serious emergencies or staffing needs to the Program Director or Assistant Director

• Prepare suggested contribution letters and count and record contribution receipts with the program bookkeeper or designated staff person

• Work with the Director on program planning and development

• Represent RiseBoro in community and interagency activities as assigned

• Other related duties as required by the Director

COMPETENCIES

• Demonstrated customer service experience preferred

• Bilingual English/Spanish preferred

• Possess a genuine concern for helping with the physical, mental, and emotional needs of older persons

• Excellent oral and written communication skills

• Excellent organizational skills with attention to detail

• Ability to multitask and manage time efficiently in a busy environment

• Ability to problem solve as needed

• Ability to be adaptable and flexible with an assigned work schedule i.e. shift extended/adjusted due to emergency or program need

• Ability to be reliable and dependable in completing work duties

• Excellent interpersonal skills with the ability to maintain positive relationships

• A creative self-starter with a positive attitude and the ability to work independently and collaboratively in a team

• Proficient with Microsoft Office Suite required, with the ability to learn database maintenance

• Commitment to RiseBoro’s mission, vision, and values

• Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities

• Demonstrated commitment to supporting communities that have experienced systemic oppression and bias (i.e. people of color, LGBTQ+ people, immigrants, justice-involved persons, etc.)

EDUCATION and EXPERIENCE

• Associate’s degree and one year of social service, customer service, or related experience

• High School Diploma or equivalent with at least two years of social service, customer service, or related experience

Equal Employment Opportunity (EEO)/Affirmative Action Policy

It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.