Lending Services Processor -Collateral Lien release

Location: Onsite at the location in the posting.

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

SUMMARY

The Lending Services Processor is responsible for processing collateral lien release tasks for consumer and commercial loans. The processor prepares lien release documents for various types of collateral including real estate, vehicle titles, UCC filings, stock certificates and saving/CD accounts. The Collateral Lien Release Processor demonstrates high standards for quality, quantity and a high concentration level for protecting the loan assets of the bank. This position will support the Collateral Release and Lien Perfection Team. The Processor also demonstrates a high level of customer service with internal and external customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

30% Productivity: Meets productivity goals within established time frames (measured by Service Level Agreements). Meets our strategic goal of reduction in expenses YOY.

30% Service Quality: Delivers on our service promise in Lending services (measured by Service Level Agreements, customer feedback, error reports)

20% Risk Management: Quality and accuracy (measured by PEM or various auditors). Ensuring sound risk management and internal controls are met

20% Lives Our Company Values: Embraces change and ensures an inclusive, positive work climate, engages with team members.

Areas of responsibility include:

• Responsible for ensuring proper preparation of collateral lien release documents within the required SLA time frame

• Responsible for processing Consumer and Commercial Paid Loan Reports

• Responsible for processing Consumer and Commercial Integrity Reports

• Responsible for processing consumer and commercial legacy loan release requests

• Responsible for communicating with state and county recording clerk’s offices

• Responsible for the accurate placement of collateral release documents in ARX imaging system

• Responsible for ensuring First Horizon Bank’s lien is accurately released on the appropriate collateral documents

• Responsible for communicating with Third Party vendors

• Maintain compliance with policy and procedures

• Work with others to ensure that the entire team’s work is within SLA

• Work closely with other departments to ensure proper communication

• Responsible for procedure/system testing or assisting with procedure writing

• Demonstrate a high level of customer service to our internal and external customers

QUALIFICATIONS

Education and/or Work Experience Requirements:

High school diploma with 2 – 5 years of experience in lending or related field required. College degree with Loan - Consumer and/or Commercial experience, or experience working with or identifying loan documents preferred but not required.

Knowledge - General banking products or lending knowledge

Skills – Strong written and verbal communications skills; Teamwork/Teambuilding skills; General office skills including: typing, filing (alphabetically and numerically), and applicable technology (ARX, ALS, FDR, Hogan, etc.); High attention to detail and concentrate on work in spite of distractions; Strong computer skills (Word, Excel, Outlook); Strong organizational and prioritization skills are needed

Abilities :

• Ability to follow procedures and to handle multiple tasks

• Ability to respond quickly to problem situations

• Ability to work efficiently and independently

• Ability to work in a fast-paced environment with a high volume of work and minimal errors

• Ability to work under pressure and remain calm & pleasant

• Ability to work well with others in a team setting but also be accountable for individual tasks

• Ability to adapt to frequent change

• Ability to prioritize and reprioritize

Job Identification: 1288

Job Schedule: Full time

Degree Level: High School Equivalent