Account Services Representative

Job Duties

Description

This is a structured hybrid position which requires working in our Owatonna, MN facility: Mondays, Tuesdays, and Thursdays. Wednesdays and Fridays are home office workdays. Therefore, candidates must reside within reasonable drivable distance to the facility.

At Wenger Corporation, we believe every performance begins with the right support behind the scenes. As an Account Services Representative, you'll be that crucial support-playing a central role in helping our Sales Team deliver outstanding customer experience from first contact to delivery. You'll work in a fast-paced, collaborative environment where no two days are the same, and your organizational and communication skills will be essential in helping drive business forward. This role is an exciting blend of administrative support, customer coordination, and operational logistics. You'll be a go-to contact for our internal Sales Team as well as our valued customers-ensuring information flows seamlessly, orders are handled with precision, and relationships are built on trust and responsiveness. If you're someone who thrives in a detail-driven environment, enjoys problem-solving, and takes pride in helping others succeed, this role offers the chance to grow your career in a purpose-driven company that values craftsmanship, service, and excellence.

At a minimum you will need:

A minimum of three (3) yrs experience supporting a B2B sales team working in a customer service/support environment

Experience with CRMs, customer interfacing, quoting, and order processing workflows

Familiarity with order management systems (ERP) and proficiency using the Microsoft Office Suite

It would be great if you also have:

Bachelor's degree in business administration / marketing / communications

Passion for the performing arts, education, or athletics-a bonus!

As an Account Services Representative, a typical day might include:

Drive Business Results: Support revenue and service goals by actively contributing to the success of a regional sales and service team through timely administrative and operational execution.

Collaborate with Territory Sales Managers: Build strong working relationships with assigned Territory Sales Managers to ensure alignment of sales strategy, customer needs, and regional priorities.

Prepare Customer Quotes: Manage and complete all customer quote requests on behalf of assigned sales representatives, ensuring accuracy, timeliness, and consistency with company standards.

Provide Product Support: Deliver detailed product information to customers to support informed decision-making and enhance overall sales experience.

Process Orders with Accuracy: Accurately enter and process customer orders, verify product availability, review pricing and terms, and coordinate with internal teams to ensure timely delivery and fulfillment.

Perform Order Maintenance: Execute requested changes to product on customer orders, including modifications to quantities, color, or delivery information while maintaining data accuracy and documentation.

Manage Web Requests: Monitor and respond to incoming web-based customer requests, ensuring inquiries are addressed quickly and routed to appropriate internal partners as needed.

Execute Marketing and Lead Campaigns: Follow up on marketing-generated leads and trade show inquiries within the assigned territory, working with Territory Sales Managers to convert opportunities into active projects.

Support Project Development: Assist in the creation of sales support materials such as 20-20 drawings, cabinet calculator entries, and other technical inputs required for project scoping.

Coordinate Direct Bid Activities: Manage direct bid support for the defined geography, collaborating with Territory Sales Managers and cross-functional teams to meet deadlines and ensure complete bid packages.

Ensure Smooth Project Transitions: Facilitate hand-off to project coordination teams for installation-based orders, ensuring a seamless customer experience through clear documentation and communication.

Communicate Post-Order Requirements: Serve as a liaison between customers, internal departments, and Territory Sales Managers to coordinate post-order requirements and ensure follow-through on outstanding deliverables.

Benefit offerings include:

Paid Time Off

9 Paid Holidays

Generous Profit Sharing

Medical, Dental and Vision Insurance

Spending Accounts - HSA, FSA, DCFSA

Company Paid Short-term and Long-term Disability Insurance

401k Retirement Plan with Company Match

Company Paid Life Insurance

Supplemental Life Insurance

Employee Assistance Program

Sales Incentive Plan

Pay information reflects the anticipated compensation range for this position based on current market data. Individual pay is determined by skills, experience, and other relevant factors.

Wenger Corporation's core purpose is to ENRICH LIVES BY ENABLING AND INSPIRING GREAT PERFORMANCES.

Put your passion to work in an exciting, rewarding industry that inspires great performances today!

Wenger Corporation is an Equal Opportunity / Affirmative Action Employer

All qualified Candidates are Encouraged to Apply

Minimum Education Required

Bachelor Degree

Minimum Experience Required

3 years

Shift

First (Day)

Number of Openings

1

Public Transportation Accessible

Yes

Veterans Encouraged to Apply

No

Physical Required

Yes

Drug Test Required

Yes

Compensation

$55,000.00 - $60,000.00 / Annually

Postal Code

55060

Job Type

Full Time

Place of Work

On-site

Requisition ID

260467

Job Benefits

Not specified