Field Support Engineer II

About Us: How many companies can say they've been in business for over 177 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team! Location/Region: This position is located in Cleveland , OH area and could travel to part of OH, KY and WV. Would cover the Central Midwest Area. Could travel up to 3 nights a week. What's the role? As a FSE II, you get to work with an astonishing team that plays a vital role Field Service. The Field Support Engineer II, with limited supervision, installs, repairs, upgrades and performs preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field service territory. Represents Carl Zeiss Meditec at customer locations and works to achieve a high level of customer satisfaction. Responsible for all company issued property (inventory, tools, diagnostic equipment, vehicle, etc.) in accordance with company policies. Maintains a high level of professional communication with their team, customers, management, Sales and Technical Support. Sound Interesting? Here'swhatyou'lldo: - Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines. - Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers' needs, which may include financial impact to the practice, and patients' well being. - Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database. - Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures. - Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy. - Support revenue growth through the promotion and retention of service agreements. - Interface with customers in a professional, pleasant and calm demeanor. - Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment. Doyou qualify? *Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service. *BS in Electronics, Engineering, or Computer Technology and related fields preferred. *A+ and Net+ certification preferred. *Ability to think through difficult customer issues and generate satisfactory customer satisfaction results. *Must be self-directed , able to work independently with limited management oversight. *Must have good verbal and written communication skills. *Must have strong computer skills. *Must be able to pass required training to service fine mechanics and optics.Ability to effectively service the equipment on which training is completed. *Multiple project and time management skills are required. Special Demands: Extensive overnight travel is required by automobile and air. Must be able to travel in the US and internationally for training, meeting