Member Relationship Specialist

Build Relationships. Drive Member Success. Are you passionate about creating exceptional customer experiences and helping organizations get the most value from their membership investments? MGMA is looking for a Member Relationship Specialist to serve as a trusted partner to healthcare organizations, ensuring members feel supported, engaged, and connected. In this highly visible role, you'll blend relationship management, customer service, and business development to strengthen member satisfaction and retention. You'll work closely with members to understand their goals, solve challenges, and uncover opportunities that help them maximize the full value of MGMA's resources. If you enjoy building meaningful connections while making a direct impact on customer success, this could be the opportunity for you. ## What You'll Do • Champion member success: Serve as a trusted point of contact, providing responsive support and building lasting relationships with member organizations. • Deliver solutions: Investigate questions, resolve concerns, and coordinate resources to ensure members receive timely and effective assistance. • Strengthen engagement: Conduct proactive outreach and participate in onboarding conversations, membership reviews, and educational discussions that increase member value. • Identify opportunities: Recognize member needs and recommend relevant programs, products, and services that align with their goals. • Monitor account health: Track member activity, feedback, renewals, and engagement metrics to support retention and long-term satisfaction. • Partner across teams: Collaborate with account managers, sales, IT, and internal stakeholders to improve processes and enhance the member experience. • Support growth: Help expand relationships within member organizations and identify opportunities for renewals, upgrades, and expanded participation. ## What You'll Have • A relationship-builder's mindset: The ability to establish trust and credibility with diverse stakeholders. • A problem-solver's approach: Strong critical thinking skills and a passion for finding effective solutions. • An organized work style: The ability to manage multiple priorities while delivering exceptional service. • A positive and resilient attitude: Confidence navigating challenging conversations while maintaining professionalism. • A collaborative spirit: The ability to work effectively across teams and contribute to shared goals. • An analytical perspective: Comfort interpreting data and using insights to support member success. ## What You'll Bring • A customer success foundation: Experience in client management, customer service, account management, sales, or a related field. • A membership or healthcare advantage: Experience supporting members, customers, or healthcare-related organizations is highly valued. • A business-focused education: Bachelor's degree in Business Administration, Communications, or a related discipline, or an equivalent combination of education and experience. • A technology-forward skill set: Experience working with CRM platforms and Microsoft Office tools, with Microsoft Dynamics knowledge preferred. An equivalent combination of education and experience may be substituted on a year for year basis. Ready to elevate member engagement and retention? Join MGMA and play an important role in advancing the business of healthcare by helping members navigate challenges, discover new opportunities, and maximize the value of their engagement. Your ability to turn relationships into results will help create meaningful impact across the healthcare community. ## Why Join MGMA? You'll have the opportunity to make a meaningful impact while working with a dedicated, collaborative team. Plus, you'll enjoy a culture that values curiosity, continuous learning, and career growth. We're committed to creating an environment where you can thrive---personally and professionally. Here's what makes working with us truly rewarding: • Comprehensive Benefits: Access medical, dental, and vision coverage, along with life insurance and both short- and long-term disability plans. • Future-Focused Support: Benefit from a 401(k) plan with company match, profit-sharing opportunities, and robust professional development programs to help you grow. • Work-Life Balance: Enjoy a hybrid work schedule, working in our Denver Tech Center Office on Tuesday and Thursday and at home Monday, Wednesday, and Fridays, generous time off (including 3 weeks of vacation, 80 hours of sick time, and 11 paid holidays), and access to an Employee Assistance Program. • Well-Rounded Perks: Take advantage of tuition assistance, a flexible spending account, and our on-site fitness center. Plus, give back through volunteer opportunities that align with your values. Living the vision of "Advancing the business of healthcare today for a better tomorrow," Medical Group Management Association (MGMA) works to perpetuate success throughout the healthcare industry as the premier association for professionals who lead medical practices. Since 1926, through data, people, insights, and advocacy, MGMA empowers medical group practices to innovate and create meaningful change in healthcare. We believe the future is what you make it, and we're here to support the people who are ready to make the world a better place. Tomorrow will be remarkable because MGMA is here to help. We are an equal opportunity employer. All applicants shall be considered according to their individual qualifications, abilities, experience, and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status, or any other basis protected by applicable law. MGMA does not engage in immigration sponsorship or relation assistance. The application deadline is July 30, 2026. This may be extended in the event additional time is necessary to receive a sufficient number of qualified candidates. The approximate salary range for this position is $55,000 - $70,000, depending on the skills, education, and experience of the candidate.