Lead Product Manager, Next Best Action Use Case Management

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Join a world-class marketing organization creating the best possible engagement experience for millions of members.

Humana is a $100+ billion, Fortune 50, healthcare leader dedicated to improving the health and well-being of some of the most vulnerable populations in the United States—seniors, people with disabilities, and lower-income Americans. Humana is uniquely positioned to transform healthcare delivery by making high-quality care more affordable, accessible, and secure through integrated healthcare services, innovative technology, and data-driven solutions.

In partnership with the Director, Product Management, you will own the product strategy portion of the product portfolio lifecycle—to include vision, strategy, discovery, roadmap, and value measurement—translating business needs into well-formed initiatives and partnering closely with engineering, analytics, and cross-functional teams to bring high-value use cases to life. You will also help mature the organization’s product operating model, establishing a unified approach that integrates diverse workstreams without threatening existing ownership structures.

To help deliver on this mission, we are seeking an experienced Lead Product Manager to own the end-to-end product for Next Best Action (NBA). This is a “builder” role responsible for driving the discovery, prioritization, and roadmap creation of NBA use cases that deliver the right action, to the right member, at the right time across digital, call center, and partner touchpoints.

In partnership with the Director, Product Management, you will own the product strategy portion of the product portfolio lifecycle—to include vision, strategy, discovery, roadmap, and value measurement—translating business needs into well-formed initiatives and partnering closely with engineering, analytics, and cross-functional teams to bring high-value use cases to life. You will also help mature the organization’s product operating model, establishing a unified approach that integrates diverse workstreams without threatening existing ownership structures.

Role Responsibilities

Discovery, Vision & Strategy

• Conduct product discovery, validating product direction and identifying the highest-value NBA use cases before committing to build.

• Define and communicate a compelling NBA product vision, strategy, and roadmap that translates multi-year business goals into an iterative, outcome-driven delivery plan.

• Conduct market and competitive analysis, understanding customer needs, industry trends, and the competitive landscape, and using those insights to shape a differentiated experience.

• Possess strong business acumen—understanding overall business strategy and how the NBA product plans align— bridging the gap between high-level strategic planning and hands-on tactical execution.

Prioritization & Roadmap Creation

• Define, prioritize, and maintain the NBA product backlog, continuously refining and re-sequencing based on customer value, business impact, and changing priorities.

• Design initiatives and epics based on user needs and constraints, defining problem statements, features, value/benefit hypotheses, and the teams needed to deliver the work.

• Reviews the portfolio holistically and considers whether use cases remain relevant based on business strategy—making recommendations to maintain, invest in, or sunset them.

• Create well-defined product requirements with clear acceptance criteria, validating designs with stakeholders before build.

Stakeholder Engagement & Cross-functional Leadership

• Engage stakeholders, proactively building relationships with key upstream and downstream stakeholders across Marketing, Digital, call center, IT, and insurance organizations.

• Facilitate regular, transparent communication, proactively identifying the needs and priorities of the audience and providing relevant information, including the decision-making criteria behind priorities.

• Act as a cross-functional leader, serving as the primary point of contact for product-related questions and decisions.

• Provide regular progress updates, demoing features, gathering feedback, and managing expectations to keep stakeholders aligned.

Value Measurement & Customer Advocacy

• Define success metrics and KPIs before build, and establish product analytics to measure adoption, usage, and business outcomes.

• Serve as the voice of the customer, understanding member pain points and using those insights to guide enhancements and achieve satisfaction.

• Use a data-informed approach to decision-making, iterating based on what is and isn’t working, and reporting value back to stakeholders.

• Translate outcomes into a compelling business case and customer story, identifying opportunities for enhancement and submitting idea canvases and business cases.

Leadership & Team Development

• Articulate a clear vision and roadmap, influencing others both directly and indirectly, and leading through partnership and influence without authority.

• Solve problems and make timely decisions, using independent judgment to analyze variable factors, navigate trade-offs, and determine the best course of action.

• Lead and manage change, recognizing the need for change, championing it, and helping others adapt.

Critical Success Factors

• User-focused: Builds what members and the business actually need—not what is simply technically interesting.

• Execution-oriented: Gets things done and doesn’t get stuck in planning; balances “perfect” against “good enough to launch and learn.”

• Business-value focus: Always connects work back to measurable business and member outcomes.

• Resilient and adaptable: Handles ambiguity, changing priorities, and setbacks, and leads others through uncertainty.

• Strong communicator: Communicates proactively so stakeholders are never surprised by delays or changes; leverages the broader team rather than working as a lone wolf.

Use your skills to make an impact

Required Qualifications

• Education: Bachelor’s in Marketing, Business Administration, Computer Science, Information Technology, or related field.

• Experience: 5–9+ years of product management experience, including hands-on ownership of a product or major capability in a complex, regulated environment (Healthcare, Financial Services, or comparable).

• Product Ownership: Proven ability to own the product lifecycle end-to-end—discovery, roadmap, prioritization, requirements, delivery, and value measurement—working under minimal supervision.

• Leadership & Influence: Demonstrated ability to influence without authority, build cross-functional relationships, and align multiple teams around shared objectives.

• Product Acumen: Experience with agile methodologies, backlog management, PI Planning, and defining measurable success metrics; comfortable using data and insights to inform decisions.

• Technical Fluency: Awareness of modern technology trends and the ability to accurately translate technical concepts for non-technical stakeholders.

• Financial Acumen: Ability to build a compelling business case, understand basic profit-and-loss drivers, and connect product work to financial outcomes.

• Product Delivery Proficiency: Knowledge of Systems Development Life Cycle, Waterfall, and Agile Development Methodologies; Working knowledge of Azure Dev Ops (ADO) and Jira Align

Preferred Qualifications

• Master’s degree or certification in Marketing, Business Administration, Information Technology, or related field.

• Product or agile certification (e.g., CSPO, SAFe, PMP, or equivalent).

• Familiarity with decisioning and personalization technologies (e.g., Adobe Experience Platform, Pega CDH, Salesforce Interaction Studio, or equivalent AI/ML platforms).

• Thrives in highly collaborative projects, effective at building consensus, handles decisions with ease, and has the ability to navigate ambiguity.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$126,300 - $173,700 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 11-01-2026

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.