Outpatient Services Rep

Position Summary

Provides general clerical and secretarial duties for assigned outpatient department and performs direct and indirect patient care activities following RN instructions, physician orders, policies, procedures and regulations. Work responsibilities include all aspects related to registration and scheduling including but not limited to: pre-certification, insurance authorizations, and obtaining ABNs. Maintains an effective workflow to support the daily operation between the technical/nursing staff, patients and medical staff. The Outpatient Services Representative is also responsible for all aspects of assigned department’s charges and documentation review including internal billing audits. This position may also be assigned the responsibility of supporting the physician in an effort to facilitate patient flow through the department and supporting the practice in its efforts to provide quality service to patients. The Outpatient Services Representative accepts oversight, daily assignments and training from the Outpatient Services Coordinator.

Qualifications

• High School Diploma/GED/Equivalent Work Experience

• 2 years experience in Medical Oncology office setting preferred

• Oncology EMR experience preferred

• BLS certification or obtained within 3 months of hire

• Ability to lift, push, pull

• Ability to walk/stand for extended period of times

• Intermediate Computer/Keyboard/Word Processing Skills

• Strong Interpersonal/Communication/Organizational Skills

• Detail Oriented/Must be able to work independently

• Knowledge of sterile technique preferred

Salary Range - $18.04 - $25.53 hourly (based on experience)

About Shore Medical Center

At Shore Medical Center, kindness complements an extraordinary level of clinical sophistication. Located in Somers Point, NJ, Shore is a 196-bed, independent, 501(c)(3) non-profit acute care community hospital where advanced technology harmonizes with compassionate care. Since 1940, Shore has been a trusted healthcare provider for generations of families, friends, neighbors, and visitors throughout our region.

Shore attracts the area’s best doctors, nurses, and clinicians—and is the most favored hospital among many of these professionals for their own personal healthcare needs. We offer the highest quality of care across a wide range of specialties, including cancer, cardiovascular, neurological, orthopedic, adult and pediatric emergency, and maternity services.

Shore is a proud member of the Penn Cancer Network and maintains long-standing affiliations with Penn Medicine in cardiology, maternal-fetal medicine, neuroscience, and pulmonology—giving our patients and physicians seamless access to world-class care. We also partner with Onsite Neonatal Partners, Bayfront Emergency Physicians, Equum Medical for 24/7 critical care services, Mayo Medical Laboratories, Advanced Radiology Solutions, and Advantage Sleep Centers.

Shore is accredited by The Joint Commission and certified for disease-specific care in stroke, spine surgery, and knee and hip replacement. In Spring 2025, Shore earned an “A” grade from The Leapfrog Group, a national distinction for hospital quality and safety.  Shore also earned the “Recognized Leader in Caring for People Living with Diabetes” designation by the American Diabetes Association and Leapfrog. This national recognition program calls attention to the complex inpatient care required by patients living with diabetes. Shore has also earned the The American Heart Association’s Get With The Guidelines® - Stroke Gold Plus award for dedication to ensuring all stroke patients have access to best practices and life-saving care.

SMC Employee Benefits

The mission of Shore Medical Center (SMC) is to care for and respect our patients, families and each other. Keeping with this mission, Shore is committed to providing each staff member with a unique and exceptional Total Rewards package to meet the needs of you and your family. Our employees have access to a broad range of benefits ranging from legal guidance, to a menu of stellar medical plans, supportive care, and in-house pharmacy and exclusive discounts just for being an SMC employee!

• 401(k)

• 401(k) matching

• Medical/Dental/Vision insurance

• Life insurance

• Paid time off

• Tuition reimbursement

• Certification reimbursement

• Referral incentive program

• Local community employee discounts

• Free Parking