Records Management Program Analyst

Our services impact EVERY Montanan! _MISSION STATEMENT _* * To be the nation's most citizen oriented, efficiently administered, state tax agency. The Montana Department of Revenue administers almost 40 state taxes, property appraisals, alcoholic beverage laws, cannabis laws, and unclaimed property for the state of Montana. The Information Management and Collections Division serves Montana citizens and businesses through processing tax returns, refunds, and payments timely and accurately, integrating improved technology to enhance the user experience, increasing electronic filing, resolving overdue debt, and collecting other state debt. What We Can Offer You The State of Montana's comprehensive benefits package includes: * Health, dental, and vision care; life insurance; and long-term disability. The State currently contributes $12,648/year toward these benefits. * Free health care for employees and eligible family member at Montana Health Centers. * Employee Assistance Benefits including counseling, legal assistance, well-being coaching, financial information, which are free resources. * Retirement plans- The State currently contributes/9.17/%, vested after 5 years of continuous employment. * Paid vacation- starting at 15 days a year. * Sick leave- 12 days a year. * 11 holidays, including a floating holiday, which can be used any time. * Flexible hours. * Eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. Visit the Health Care and Benefits Division for more information athttps://benefits.mt.gov/.In addition to employee benefits, there are a wide range of advancement opportunities throughout the Department of Revenue. DUTIES Job Overview: This position resides in theInformation Management BureauofDepartment of Revenue.The incumbent supports the department’s Records and Information Management (RIM) program by coordinating planning efforts, evaluating processes, and ensuring consistent implementation across the agency. Responsibilities include providing training and guidance to staff, assisting with record classification, and promoting agency initiatives to internal and external stakeholders. This role also contributes to the integration of records and information management practices within the agency’s broader data governance framework and monitors program activities to support continuous improvement. This position reports to the Information Governance Unit Manager and does not supervise other staff. /Knowledge of:/ * Business administration * Information systems management * Metadata principles * Taxonomy development * Data classification * Electronic content management * RIM industry trends, best practices, principles, and standards * Customer service methods and techniques * Program management and project planning * Documenting technical specifications * Data processing /Skills in:/ * Research and analysis * Technical troubleshooting and workflow design. * Risk identification and mitigation. * Collaboration and stakeholder engagement * Documenting instructions, FAQs, training materials and procedures * Accuracy and attention to detail * Conflict resolution * Microsoft programs and other database applications * Written, verbal, and interpersonal communication * Identifying system problems and resolving them /Ability to:/ * Demonstrate self-motivation * Lead group training and build stakeholder understanding of complex systems * Follow instructions * Interpret and apply regulations with precision and clarity. * Provide timely, customer service * Exercise discretion with confidential information. * Handling multiple priorities under deadlines * Organize tasks and adapt in a fast-paced environment * Develop technological responses * Deliver public presentations and training To be considered for any DOR position, applicants must complete and submit their application online and upload any required documents. Successful applicants are required to successfully pass DOR tax and background check(s). DOR is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. **This is an incomplete list of job duties. For a complete job description please contact Human Resources. ([email protected] or 406-444-9858) (All computer systems and tax guidelines will be trained on the job.) REQUIRED APPLICATION MATERIALS Please submit the following application material: * Resume * Complete state application Submissions incomplete or missing relevant materials will not be reviewed or considered. Applicant Pool Statement: If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. Special Requirements Eligibility for employment will be subject to the following: * Criminal Background Check. Circumstances involving convictions will be reviewed * **Tax status must be current.**Circumstances involving tax status issues will be reviewed Working Conditions * Work hours may exceed 40 hours from time to time, including weekends * Office environment * Lifting is infrequent, less than 15 pounds * Some travel may be required, must have a valid driver’s license *REMOTE/TELEWORK:*This position may be eligible to work from an approved worksite, however the successful candidate must be a primary resident of Montana as a condition of employment. This position would be required to report to a Department of Revenue office assigned by the supervisor. Employees must meet and sustain Department of Revenue telework eligibility requirements and supervisor's approval to participate in the DOR Telework Program. Fulltime telework is not available. Training Assignment: This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire. This agency is participating in E-Verify to confirm employment eligibility. After accepting a job offer and completing Form I-9, your information will be submitted to the Department of Homeland Security and Social Security Administration for verification. For more information about E-Verify, please visit the E-Verify website found here,https://www.e-verify.gov/. Eligibility to Work: In accordance with the Immigration Reform and Control Act, the person selected must produce within three days of hire documents that show authorization to work in the United States. Examples of such documentation include a birth certificate or Social Security card along with a driver’s license or other picture I.D., or a U.S. passport, or a "green card". The State of Montana does not sponsor. Special Information: Candidates must be eligible to work in the United States. A valid driver's license is required with less than 12 conviction points in the most recent completed 36 months. * * Successful applicants are required to successfully pass DOR tax and background check(s). EDUCATION / EXPERIENCE The minimum level needed on the first day of work is: * Associate degree or equivalent work experience in computer science, management information systems, business administration or related field, and * Two years of job-related experience with two year's experience in tax administration, performing detailed technical work, data processing, technical troubleshooting support role, application support, experience working with external clients and providing support for online applications, and documenting requirements for online or desktop software. * Other combinations of education and equivalent work experience will be evaluated on a case-by-case basis. Title: Records Management Program Analyst Location: Helena Requisition ID: 26142429