Network Team Guest Services Manager

Rapport

Position Title: Network Team Guest Services Manager

Pay 11

Salary: $80,000-$85,000

Other Forms of Compensation:

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

Reporting to the Guest Services Manager, the Assistant Guest Services Manager serves as a mobile operational leader responsible for supporting Front of House, Reception, and Workplace Experience programs across a portfolio of client locations throughout New York City.

This is a working management position that combines frontline service delivery with leadership responsibilities. The Assistant Guest Services Manager may be assigned to support a variety of operations ranging from smaller reception environments to large-scale, multi-floor corporate headquarters and high-profile financial services locations. The individual must be capable of seamlessly transitioning between sites while maintaining consistent service standards, operational excellence, and client satisfaction.

The Assistant Guest Services Manager supports the recruitment, training, development, and daily oversight of Reception and Guest Services teams while partnering with Guest Services Managers, Front of House Managers, and client stakeholders. This role requires strong leadership, operational flexibility, and a commitment to delivering a hospitality-driven experience at every location.

The successful candidate will lead by example, demonstrating professionalism, adaptability, and a service-first mindset while fostering a culture of engagement, accountability, and service excellence.

Essential Duties and Responsibilities:

• Position may require regular travel between client locations throughout New York City.

• No guarantee of placement at a single client location or account.

• Work location may change temporarily or permanently based on business needs.

• Ability to support account transitions, new site mobilizations, staffing shortages, leave coverage, and special projects.

• Must be comfortable working in environments that range from small reception operations to large enterprise corporate headquarters.

• Ability to adjust quickly to different client cultures, procedures, technologies, and service expectations.

• Schedule flexibility may be required to support operational and client needs.

Apply to Rapport today!

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Paid Time Off

• Holiday Time Off (varies by site/state)

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

• Paid Parental Leave

• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_FlikHospitality.pdf) or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_FlikHospitality.pdf

Req ID: 1583101

Rapport a specialized division of FLIK Hospitality Group