Rooms Controller
ATLANTA, GAFull-timeSeen 4 days agoSeen in employer's feed 4 days ago
Most applications go out cold — see where you stand first. No sign-up to start.
Watch jobs like this. New roles like this one near ATLANTA, GA, by email.
Don't just apply. Show up ready.
Olive works from this exact posting.
At a glance
Olive lists jobs from US employers, including remote roles you can work from the United States.
Job overview
The Rooms Controller supports guest services operations by assigning rooms, coordinating arrivals and check-ins, managing reservation and room-change requests, and processing guest billing and payments. The role also reviews room status, handles guest communications, and coordinates with other departments. It follows company procedures and service standards while maintaining professional conduct and supporting guest satisfaction.
Skills & qualifications
Skills
Qualifications
Full job description
Additional Information
Job Number 26138716
Job Category Rooms & Guest Services Operations
Location 210 Peachtree St. NW, ATLANTA GA 30303, United States VIEW ON MAP (https://www.google.com/maps?q=210%20Peachtree%20St.%20NW%2C%20ATLANTA%20GA%2030303%2C%20United%20States)
Schedule Full Time
Located Remotely? N
Position Type Non-Management
POSITION SUMMARY
Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1-year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
How this job compares
Set against the 3,327 open Guest Services jobs on Olive Jobs, counted October 28, 2026.
- Pay
- This postingNot listed
- US median$71–80K/yr98 salary ranges
- US median$17–18/hr1,548 hourly ranges
- Openings
- Olive Jobs lists 120 open Guest Services jobs in Georgia and 3,327 across the US. Under 1% of them nationwide are listed as remote or flexible.
- Hiring the most in Georgia
- McDonald's65 open
- Cracker Barrel10 open
- RaceTrac9 open
- Experience
- Guest Services postings that state a minimum ask for 2 years of experience at the median; the middle half ask for 1 to 2 years (407 postings).
- Education
- 6 of the 3,327 open Guest Services jobs (under 1%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on October 28, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
Similar jobs, posted recently
Open roles like this one, listed in the last 30 days.
You've read the whole posting — now see how you match it.