Program Manager - Global MDM, Data Quality, and Governance

Job Description Position Overview The Program Manager - Global MDM, Data Quality, and Governance is a senior individual contributor responsible for leading and driving all programs, projects, and strategic initiatives within the MDM, Data Quality, and Governance organization. This role serves as the operational backbone of the team, owning the end-to-end delivery of the program portfolio including roadmap execution, resource planning, vendor management, financial oversight, and executive reporting. This role combines team coordination with program management leadership - ensuring the team operates with discipline, transparency, and accountability. The Program Manager will lead and drive project managers across multiple concurrent workstreams and domains, manage vendor relationships and contracts, and serve as the primary point of coordination between the MDM organization and enterprise leadership. The successful candidate will bring deep program management expertise, a bias for operational rigor, and the ability to drive outcomes across complex, cross-functional initiatives spanning multiple regions and business functions. Key Responsibilities Program & Portfolio Management * Help execute the end-to-end roadmap for the MDM, Data Quality, and Governance team across all domains (customer, supplier, contact, item) * Lead and drive project managers on various projects within the portfolio * Manage deliverables, timelines, risks, dependencies, and budgets across multiple concurrent workstreams * Establish and maintain program governance structures, status cadences, and escalation paths * Conduct portfolio-level planning, prioritization, and resource allocation * Track and manage cross-project dependencies and resolve conflicts * Maintain a consolidated view of program health and proactively identify and mitigate risks Executive Reporting & Stakeholder Communication * Prepare and deliver Quarterly Business Reviews (QBRs) to senior leadership * Lead monthly operations reviews and monthly portfolio reviews * Produce executive-level reporting on program status, risks, financials, and milestones * Serve as the primary communication point between the MDM team and enterprise stakeholders * Tailor communications for diverse audiences - from technical teams to executive leadership * Maintain dashboards and reporting mechanisms for real-time program visibility Vendor & Contract Management * Lead RFP preparation, vendor evaluation, and response scoring processes * Manage vendor relationships, performance, and accountability * Oversee contract management including terms, deliverables, and compliance * Validate vendor invoices against deliverables and contractual obligations * Manage contractor extensions, onboarding, and offboarding processes * Drive vendor accountability and escalate issues as needed Financial & Operational Management * Own program budget tracking, forecasting, and variance reporting * Validate invoices and ensure alignment with contracted deliverables and milestones * Manage resource planning and capacity across internal and external teams * Ensure operational discipline in procurement, contracting, and financial processes * Track and report on cost efficiency and value delivery T