Business Analyst - Knowledge Management System

Experience Required

1

Minimum Education Required

Bachelor's Degree

Education Or Experience Substitution

1

Expected Start Date

08/13/2026

Compensation

$20.00 - $35.00 / hourly

Hours Per Week

40

Number Of Positions

1

Work Schedule and Shift Requirements

1

Job Description

Job Description:

Business Analyst - Knowledge

Duration: 4 month contract - potential to extend or convert

Location: Remote

Role Overview

Our healthcare client is seeking a Business Analyst to support the migration of its enterprise knowledge management platform to OpenText. This individual will work closely with business stakeholders, knowledge authors, technology teams, and project leadership to gather requirements, support content migration planning, drive stakeholder engagement, and facilitate adoption of the new platform. The ideal candidate will have experience supporting system implementations, platform migrations, content management initiatives, or large-scale business transformation efforts.

Key Responsibilities

Support the migration of an enterprise knowledge management platform to OpenText.

Partner with business stakeholders, content authors, technology teams, and project leadership to gather and document requirements.

Facilitate discovery sessions, stakeholder interviews, workshops, and process reviews.

Document current-state and future-state business processes, workflows, and content management practices.

Create business requirements, user stories, process flows, decision logs, and supporting documentation.

Assist with content migration planning, including content inventories, metadata requirements, ownership models, and validation criteria.

Communicate migration timelines, platform capabilities, and impacts to stakeholder groups.

Support stakeholder readiness, communications, training activities, and adoption efforts.

Track risks, issues, dependencies, and open questions throughout the migration lifecycle.

Support user acceptance testing, defect tracking, and validation activities.

Required Qualifications

3+ years of experience as a Business Analyst, Product Analyst, Systems Analyst, or a similar role.

Experience gathering, documenting, and managing business requirements across multiple stakeholder groups.

Facilitation skills with experience leading workshops, interviews, and discovery sessions.

Experience documenting business processes, workflows, user stories, and acceptance criteria.

Experience supporting technology implementations, platform migrations, or enterprise transformation initiatives.

Proficiency with Microsoft Office and collaboration tools.

Ability to communicate effectively with both business and technical audiences.

Preferred Qualifications

Experience with knowledge management, content management, or document management platforms such as OpenText, SharePoint, or Mentor.

Experience supporting large-scale content migrations or platform transitions.

Knowledge of metadata management, taxonomy development, document governance, and content lifecycle management.

Experience supporting change management, communications, training readiness, or user adoption efforts.

Experience working in healthcare, insurance, or other regulated industries.

Familiarity with Agile, Waterfall, or hybrid project delivery methodologies.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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Job Type

Full time

Benefits Offered

other

Industry

Other

Place of Work

On-site

Requisition ID

3045747