IT Support

I.D. Booth, Inc. is seeking a highly skilled and versatile IT Technician to join our dynamic team. The successful candidate will be responsible for providing comprehensive technical support, troubleshooting, and maintenance services for the company's computer systems, networks, and related technologies. ResponsibilitiesHardware and Software Support- Set up new desktop and laptop computers, mobile devices, cell phones, scanners, printers and other peripherals- Troubleshoot desktop hardware and software issues, including resolving printer problems- Update operating systems and install software on desktops and laptops- Remove viruses and spyware from desktops and laptops- Configure and troubleshoot connections between desktops/laptops and servers- Maintain security camera systems, replace cameras as needed- Run and terminate Ethernet lines, troubleshoot ethernet radios- Replace APs and switches, indoors and outdoors, when necessary Network Administration- Set up network connections on desktops and laptops- Understand and troubleshoot various network setups, including LAN, WAN, Ethernet, Wi-Fi, VPN, and fiber optic networks- Assist network administrators as needed User Support- Answer help desk calls, emails, and in-person complaints, providing support to end-users- Escalate issues to appropriate personnel when necessary- Provide informal or formal training to users on computer hardware and software usage- Disconnect, move, and reconnect desktops, laptops, and printers during departmental or employee relocations- Travel to any branch when necessary if remote support doesnt solve the problem Security and Compliance- Enforce security policies and protocols to protect data and ensure compliance with industry regulations and best practicesDocumentation and Inventory Management- Maintain accurate records of hardware and software inventory, user requests, issue resolutions, and system configurations- Create how-to documents, checklists, and end-user documentation for policies, procedures, and software usage Remote Support- Provide remote support to users working from different locations, using remote desktop tools and communication technologies Additional Responsibilities- Possess knowledge of a wide range of operating systems and software for various electronic devices- Act as a system administrator for the company's ERP system, troubleshooting hardware, software, and data issues- Familiar with social media platforms and capable of creating content and updating sites- Knowledge of web development (HTML, PHP, CSS, SQL, frameworks), website maintenance, and control panel management (WHM, cPanel)- Set up and troubleshoot email configurations on all devices and clients- Knowledge of Linux, Unix, and command-line interfaces- Familiarity with Android and iOS operating systems- Understanding of data transfer protocols, including FTP, XML- Understand, set-up and troubleshoot all forms of remote conferencing and access including Zoom, Web, Microsoft Team, and Google meet.- Stay up-to-date with industry standards and new products- Knowledge and usage of Fortinet products- Maintain telephones and phone systems at all branches- Analyze data, create, and run reports- Knowledge of cloud server technologies including Azure- Ability to read and understand code- Anything else as assigned by supervisors Qualifications and Skills- Proven experience as an IT Technician or similar role- Strong troubleshooting mindset, attention to detail and ability to problem solve- Ability to work well under stress and deal with difficult people- Excellent oral and written communication skills- Quick learner with a self-teaching mindset-Ability to accurately remember, retain, and follow documented instructions and procedureseven for tasks performed only a few times per year.-Takes initiative t