Genesys Cloud CX Architect

Genesys Cloud CX Architect

Location: Onsite in Raleigh , NC.

Key Responsibilities / Skills:

The Genesys Cloud CX Architect is responsible for designing and implementing scalable contact center solutions on the Genesys Cloud CX platform. This role involves defining overall solution architecture, translating business requirements into technical designs, and ensuring alignment with best practices and organizational standards. Day-to-day responsibilities include collaborating with stakeholders to gather requirements, designing routing strategies and IVR flows, integrating Genesys Cloud CX with CRM and third-party systems, and overseeing configuration and deployment activities. The architect will work closely with development, infrastructure, and operations teams to optimize performance, security, and reliability, and will provide technical guidance, documentation, and support throughout the project lifecycle. The role also includes troubleshooting complex issues, driving continuous improvement, and staying current with Genesys Cloud CX features and industry trends.

Qualifications

• Strong Solution Architecture skills, including experience designing end-to-end contact center solutions and translating business requirements into scalable architectures.

• Solid Infrastructure knowledge, covering cloud platforms (e.g., AWS, Azure, or GCP), networking, security, and high-availability design for enterprise environments.

• Experience with Software Development and Integration, including APIs, web services, and integrating Genesys Cloud CX with CRM, ticketing, and other enterprise systems.

• Architecture expertise in cloud-native systems, microservices, and multi-channel customer experience platforms, with specific hands-on experience in Genesys Cloud CX.

• Proficiency in scripting or programming (e.g., Java, Python, or JavaScript) for automation and customization within contact center environments.

• Experience with workforce management, quality monitoring, and analytics tools related to contact centers is beneficial.

• Excellent communication, documentation, and stakeholder engagement skills, with the ability to work effectively in remote and cross-functional teams.

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field; relevant certifications in Genesys Cloud CX or cloud platforms are a plus.

Salary and Other Compensation:

Applications will be accepted until 11/13/2026.

The annual salary for this position is between $ 130,000– $ 160,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.