Director, Medical Digital Solutions

ROLE SUMMARY

The Director, Medical Digital Solutions is a strategic role responsible for scaling HCP-facing medical technology and workflow solutions as well as digital enablement capabilities across US Field Medical teams. Key initial focus areas include the development and ongoing optimization of robust Next Best Action-type prompts for US Field Medical and defining the medical requirements for a next generation Customer Relationship Management (CRM) platform. This position represents US Medical in defining business requirements, driving successful adoption, ensuring sustained utilization, and optimizing value realization of digital tools, platforms, and workflows across HCP interaction planning, medical activity documentation and reporting, HCP insights, content management, and KPI frameworks. This role sits within US Field Medical Excellence (FME) and works closely with IT to identify novel technologies and define business requirements of key applications and platforms across administrative, productivity, and collaboration systems which amplify the efficiency and impact of HCP-facing medical colleagues. This role serves as the primary connector between US Medical leadership, HCP-facing medical teams, omnichannel / content / training colleagues, and systems and platform teams to ensure digital solutions for medical are fit for purpose, adopted at scale, compliant, and continuously improved. A core mandate of this role is to drive adoption of systems and enablement solutions that measurably improve the utility and user satisfaction with associated digital tools and reduce administrative burden for medical teams, freeing capacity for high-value scientific exchange with HCPs and improving patient outcomes.

PRIMARY RESPONSIBILITIES

• Next Best Action Optimization . Leverage AI insights to advance the relevance and uptake of suggestions for tailored and impactful HCP engagement plans.

• CRM Platform Requirements, Deployment & Adoption . Represent FME in the identification, business requirements, strategy, prioritization, governance, and adoption of new CRM platform and associated dashboards and reporting tools. Serve as the US FME voice in enterprise-wide steering discussions with stakeholders across US and international markets.

ADDITIONAL RESPONSIBILITIES

• Medical Insights, Cross-Functional Account Planning and HCP Identification & Activity Systems Optimization . Partner with Field Medical and technology teams to review, enhance and continually adapt systems to improve recording, output and utility of systems covering medical insights, account and HCP plans, HCP identification and profiling, internal and external HCP activity monitoring, etc.

• Medical Content & Omnichannel Metrics Partnership . Coordinate with Medical Content and Omnichannel teams to extract and interpret meaningful content and digital engagement performance metrics - including engagement, reach, preference, and utilization data - that guide ongoing content strategy and development. Translate platform and dashboard insights into actionable recommendations that help content teams prioritize and refine medical materials for field and digital channels, as well as omnichannel engagement planning.

• Medical Impact Demonstration . Evaluate and implement digital methods for the ongoing assessment of medical impact, automating the collection and internal communication of success stories and the identification of HCP engagement opportunities and training needs.

• AI and Emerging Digital Systems Subject Matter Expertise . Maintain awareness of AI and emerging technologies / industry trends for optimizing digital tools across HCP identification, profiling, engagement planning / recording / reporting, field insights and impact demonstration. Collaborate closely with FME, US medical leads and technology teams to align enterprise system and AI priorities with field-level needs and organizational strategy.

• Training, Change Management & US Medical Representation . Represent FME interests in cross-functional steering committees, AI governance forums, and technology working groups. Represent FME in design of scalable, repeatable implementation playbooks for deployments that can be adapted for ex-US markets. Represent FME in change management efforts including communication strategies, training rollouts, and feedback loops to ensure sustained adoption and field confidence.Define, track, and report key adoption, utilization, proficiency, satisfaction, and readiness metrics across platforms; use qualitative and quantitative data to identify barriers, measure impact, inform leadership decision-making, and drive continuous improvement in enablement practices, organizational readiness, and service delivery.

• Compliance, Data Integrity & Quality Assurance . Ensure all enterprise medical systems and AI applications meet BeOne Medicine’s Medical, Legal, Compliance, and Privacy requirements. Maintain data integrity standards across platforms and AI tools, manage access controls, and support audit readiness for associated data systems.

BASIC QUALIFICATIONS

• Bachelor's degree in a health science, life science, or business/digital/technology field required with 10+ years' experience

• Advanced degree in health/life science and/or relevant technology or business field, such as MBA with 7+ years' experience, preferred

EXPERIENCE & COMPETENCIES

• Prior experience in a field-based Medical, MSL, or Field Medical Excellence / Medical Operations role preferred

• Demonstrated ability in recently launching a Next Best Action-type process for Medical, leveraging AI-based insights

• Proven success in partnering with IT as a medical voice in CRM design and business requirement development

• Experience in defining use cases and deploying AI applications in a healthcare, pharmaceutical, or field medical context, including familiarity with generative AI tools, prompt-based workflows, or AI governance frameworks (e.g., generative AI for pre-call planning, scientific summarization, HCP profiling)

• Familiarity with Salesforce Health Cloud / Life Sciences Cloud / Veeva and similar platforms

• Exceptional communication skills - able to translate technical, systems, and AI information for both field colleagues and senior leadership audiences

• Strong analytical and data literacy skills; experience with KPI design, dashboard development, and performance reporting

• Ability to assess stakeholder needs, organizational readiness, change impacts and adoption barriers, and demonstrated track record of driving adoption and change management for digital or technology solutions across Medical Affairs functions

• Experience partnering with Medical Content and Communication teams on content strategy, performance metrics, or omnichannel content planning

• Experience coordinating or leading medical insight-generation and reporting frameworks

• Experience in implementing methods for assessing medical impact

• Understanding of pharmaceutical industry compliance requirements relevant to field medical operations, including HCP engagement documentation, data privacy, AI governance, and CRM compliance

• Ability to travel up to 20% (US) for field engagement, leadership meetings, and cross-functional collaboration

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.