Network Administrator

Network Administrator DUTIES AND RESPONSIBILITIES: Supports and manages all aspects of Steamship Authority?s data communication systems including but not limited to data, voice, and internet services. Installs, configures and maintains, network hardware and software, such as firewalls, routers, layer 2 and layer 3 network switches, wireless access points, VoIP devices and servers. Configures, maintains and manages the following network components: VoIP phone system and components, DNS/DHCP, VPN and LAN/WAN connectivity. Manages infrastructure cabling and equipment within the MDF, IDF and various Steamship Authority facilities and terminals. Monitors network performance, analyzes traffic, and troubleshoots issues to ensure optimal connectivity and reliability. Implements and maintains network security measures, including access controls, firewalls, and data backup/recovery protocols. Coordinates network access, managing user accounts, permissions, and passwords. Supports network infrastructure upgrades, tests new equipment, and assists in network architecture design. Collaborates with IT staff and vendors to resolve complex network problems and ensure proper escalation during outages. Provides technical support and training to staff on network usage and troubleshoots IT issues. Participates in disaster recovery operations to restore network functionality after major failures. Responds to off-hours service impacting incidents, as needed. Performs other related duties as assigned. QUALIFICATIONS: Bachelor?s degree in computer science, computer information systems or related field of study, or equivalent experience required. Minimum five (5) years professional experience managing, maintaining, and troubleshooting enterprise data communications networks required. Minimum five (5) years professional experience configuring layer 2 and layer 3 network switches, firewalls, VPN appliances and wireless access points required. Proficiency in network protocols, network architecture, and infrastructure management required. Knowledge of operating systems, database systems, and network diagnostic tools such as SolarWinds required. Familiarity with network security, data privacy, and backup/recovery methods. Strong analytical, organizational, and communication skills to manage multiple tasks and collaborate effectively, as well as experience managing projects required. Experience administering and managing VoIP phone systems and components preferred. Working knowledge of various network monitoring and network security tools preferred. Cisco CCENT, CCNA, CCNP, CompTIA Network+, or Microsoft Certified Solutions Expert (MCSE) or equivalent certifications preferred. Excellent oral and written communication, and collaborative skills. Able to communicate technical topics to non-technical audiences, as well as work with stakeholders across various business units. Proven ability to operate and effectively communicate while under pressure. Able to manage a diverse workload and work under time constraints with minimal supervision. Must be able to perform all essential functions of the job, including lifting up to 50 pounds. Must possess and maintain a valid State driver?s license and is responsible to maintain all vehicles maintenance logs. Must work nights and/or weekends when necessary.