Reservation Desk Associate / Assistant Manager

Reservation Desk Associate / Assistant ### Position Overview Cypress and Springs RV Resort is looking for an outgoing, dependable, computer-savvy Reservation Desk Associate / Assistant to be the right hand of our Reservation Desk and General Manager. This is an important all-around position for someone who can work independently, provide excellent guest service, handle reservations and administrative duties, and step in wherever needed to keep the campground running smoothly. We are looking for someone who takes initiative, is comfortable talking with guests, can solve problems, and understands that working at a campground means no two days are exactly alike. Key Responsibilities: Reservations and Front Desk - Answer phones, emails, and guest questions professionally and promptly - Make, modify, and manage campground reservations - Check guests in and out - Collect payments and handle basic cash/credit transactions - Assist guests with questions about the campground, local attractions, restaurants, events, and activities - Maintain accurate guest records and reservation information - Communicate important guest information to management and other staff Guest Service - Create a welcoming experience for every guest - Handle guest concerns professionally and know when to involve management - Help resolve problems and find solutions - Maintain a friendly, positive, and professional attitude even during busy periods - Build relationships with our guests and help create a community atmosphere General Campground Support - Assist the General Manager and Reservation Desk with daily operations - Help coordinate with housekeeping, maintenance, activities, food and beverage, and other campground areas - Monitor the front office and common areas for issues that need attention - Assist with campground events and special activities - Help keep the office and front-desk area organized and professional - Be willing to jump in and help wherever needed Search for a Personality That Is - Outgoing and friendly - Excellent with customer service - Computer savvy and comfortable learning new software - Organized and detail-oriented - Dependable and responsible - A good communicator - Comfortable answering phones and speaking with guests - Able to multitask in a busy environment - A problem solver who takes initiative - Comfortable working independently when the manager is not present - Able to work as part of a team - Hospitality, campground, hotel, restaurant, or reservation experience is a plus *Weekend Requirement This position requires availability and commitment to work every weekend. Weekend availability is an essential part of this position because weekends are a key operating period for the campground. Applicants must be able to consistently commit to the weekend schedule. If you are someone who enjoys people, hospitality, organization, and being part of a growing campground community, we would love to meet you.