Director, Data Support (M1)

Experience Required

5 - 20 years

Minimum Education Required

Bachelor's Degree

Compensation

$7.25 / hourly

Hours Per Week

40

Number Of Positions

1

Work Schedule and Shift Requirements

First (Day)

Job Description

Description

Save the C Hildren

For over 100 years, Save the C Hildren has been fighting for the rights of c hildren. The right to a healthy start in life. To have access to education. To be in a safe environment, protected from harm. We work in some of the world's hardest-to-reach places - over 100 countries, including the U.S. No matter what your role is, when you join Save the C Hildren, you're creating positive, irreversible change for c hildren, and the future we all share.

The Role

As the Director, Data Support, you'll be integral to our work in helping vulnerable c hildren achieve a brighter future. You will lead and mature the Data Support team, ensuring high-quality data operations that enable marketing, fundraising, and governance initiatives. This role is critical to advancing Save the C Hildren's mission by improving data quality, optimizing processes and organizational effectiveness, and supporting strategic decision-making through accurate and timely data. You will manage a team of analysts, collaborate with data infrastructure teams, and engage stakeholders to deliver efficient data services.

Location

Hybrid - Washington DC, Fairfield, CT or Lexington, KY office locations

What You'll Be Doing (Essential Duties)

*not inclusive of all role responsibilities. May be subject to change

Management of the Data Support Team (50%):

Work closely with the Senior Director of Data Enablement on team priorities, blockers, and ways of working across the Enablement function.

Train, develop, coach, lead, and supervise staff, clearly communicating organization, division, and department priorities, and how their work contributes to our mission and supports Save the C Hildren values.

Oversees resource allocation, workload balancing, and capacity planning to ensure timely delivery of data services, balancing long-term strategic objectives with evolving business demands and priorities.

Responsible for tracking team KPIs, developing and tracking other metrics, and reporting out to stakeholders and leadership.

Design and implement onboarding programs and leveling frameworks for Data Support Analysts.

Identify upskilling opportunities and foster professional growth within the team.

Stakeholder Engagement (20%):

Serve as the primary liaison for business stakeholders, ensuring clear and thoughtful communication while managing business expectations regarding Data Support priorities, capacity, and service delivery.

Facilitate regular meetings to review demand, resolve blockers, and maintain alignment on business partner priorities.

Monitor and flag capacity issues early to prevent delays and maintain service quality.

Advocate for team needs using data-driven insights to support decision-making.

Strategy & Planning (15%):

Collaborate with the Head of Data, Analytics & Automation, the Senior Director of Data Enablement, and other leaders to develop and implement team and departmental strategies and roadmaps; consult and inform the divisional strategy and roadmap. a

Contribute to planning for resource needs, vendor engagement, and process improvements.

Manage budget and support SOW development for time-and-materials vendors under leadership oversight.

Support initiatives that enhance enablement, including data literacy, compliance, and governance across the Agency.

Cross-Functional Collaboration (15%)

Partner with data infrastructure and engineering teams to identify automation opportunities and improve workflows, partner with other data enablement teams to advance literacy initiatives and governance activities.

Work with technology and business teams to ensure seamless integration of processes and systems.

Participate in cross-team planning sessions to align priorities and deliver shared objectives.

Act as a resource for colleagues in related areas, promoting best practices and knowledge sharing.

Required qualifications for the role

Minimum of bachelor's degree or equivalent experience, plus at least 5 years of relevant experience

Demonstrated experience leading a data management or data services team

Strong knowledge of data management principles and governance practices

Demonstrated experience in capacity and resource management, demand management, and working with business teams

Proficiency with Microsoft Office Suite, including Access, Excel, PowerPoint, Word, Outlook

Proficiency with Atlassian products (Jira, Jira Service Management (JSM), Confluence), including dashboard creation, filter development, reporting, and workload management

Professional proficiency in spoken and written English

Preferred qualifications for the role

Certifications in Agile development and workflows

Experience with designing processes and process optimization for service teams

Experience with Data Governance frameworks and data quality tracking

Familiarity with data operating models and data team structures in federated environments

Compensation

Save the C Hildren is offering the following salary ranges for this position, dependent on candidate location:

Geo 1 - NY Metro, DC, and other locations with labor costs significantly above national average: Target Salary for this position is $99,450 - $111,150 base salary

Geo 2 - Locations around the US National Labor Cost Average: Target Salary for this position is $90,100 - $100,700 base salary

Geo 3 - Locations significantly below the US National Labor Cost Average: Target Salary for this position is $80,750 - $90,250 base salary

The salary ranges listed above are for US based candidates. For candidates located outside of the US, salary ranges will be based on the salary scales of the local employer of record. Actual base salary may vary based on, but not limited to, relevant experience, base salary of internal peers, business sector, and geographic location (more information on job structure is available here)

About Us

We are looking to build an inclusive team at Save the C Hildren. We offer a range of outstanding benefits to support this goal:

Flexible schedules and time off: Flexible schedules, generous PTO, 11 paid holidays plus 2 floating holidays and hybrid working opportunities

Health: Competitive health care, dental and vision coverage for you and your family

Family: A variety of paid leaves: caregiver, parental/adoption, critical child illness and fertility benefits

Employee Rewards Program: Annual merit increases and/or additional incentives for eligible employees

Retirement: A retirement savings plan with employer contributions (after one year)

Wellness: 15 safety and wellness days annually (if hired on or after July 1, safety and wellness days prorated to 8 days), mental health benefits and support through Calm and company-hosted events

Employee Assistance Program: free and confidential assessments, short-term counseling, referrals, and follow-up services

Learning & Growth: Access to internal and external learning & development opportunities and mentorships

Click here to learn more about how Save the C Hildren US will invest in you.

Save the C Hildren is committed to conducting its programs and operations in a manner that is safe for the c hildren it serves and helping protect the c hildren with whom we are in contact. All Save the C Hildren representatives are explicitly prohibited from engaging in any activity that may result in any kind of child abuse.

Save the C Hildren is committed to minimizing safety and security risks for our valued employees, ensuring all are given training, support and information to reduce their risk exposure while maximizing the impact of our programs for c hildren and families. Our shared duty, both agency and individual, is to seek and maintain safe working conditions for all.

If you require disability assistance with the application or recruitment process, please submit a request to [email protected].

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

We provide equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to r ace, color, r eligion, gender, gender identity or expression, ancestry, s exual orientation, national origin, age, handicap, disability, marital status, or status as a veteran. Save the C Hildren complies with all applicable laws.

Job Type

Full time

Benefits Offered

Not specified

Veteran Preference

No

Place of Work

On-site

Requisition ID

DIREC008411