Team Leader, Coordination of Benefits (COB)

Remote Flex - North Carolina

Remote Flex - South Carolina

Remote Flex - Wisconsin

Remote Flex - Kentucky

Remote Flex - Wyoming

Remote Flex - Utah

Remote Flex - South Dakota

Remote Flex - Oklahoma

Remote Flex - Ohio

Remote Flex - Missouri

Remote Flex - Mississippi

Remote Flex - Louisiana

Remote Flex - Kansas

Remote Flex - Iowa

Remote Flex - Indiana

Remote Flex - Arkansas

Remote Flex - Texas

Remote Flex - Georgia

Remote Flex - Virginia

Remote Flex - Tennessee

Remote Flex - Pennsylvania

Remote Flex - Michigan

Remote Flex - Idaho

Remote Flex - Florida

Remote Flex - Arizona

Remote Flex - Alabama

Full time

RQ0019400

Job Description

Blue Cross NC is seeking a Team Leader, Coordination of Benefits (COB) to lead departmental staff, oversee workloads, and support the execution of operational goals. This role provides guidance on issue resolution, promotes member and customer satisfaction, and helps ensure compliance with applicable requirements. The Team Leader also supports performance coaching, employee development, and trend analysis while serving as a key liaison between frontline staff, leadership, and cross-functional partners.

What You’ll Do

• Manage day-to-day workload to achieve business objectives; provide leadership and direction to the team and execute team goals and expectations.

• Act as a resource for the team; provide assistance on work processes and procedures.

• Foster a positive, accountable, and collaborative team culture.

• Serve as the primary point of contact for operational updates and escalations, including direct, customer facing engagement as needed.

• Ensure employees are properly trained in processes and procedures and respond professionally, courteously, quickly, and accurately to all inquiries from internal and external customers.

• Provide ongoing coaching and development feedback to team members. Conduct regular coaching conversations and formal performance evaluations.

• Collaborate with other departmental teams to establish performance goals and monitor progress against those goals.

• Partner with cross functional teams to identify and address system or process gaps.

• Identify trends, determine root causes, and initiate appropriate action to resolve issues.

• Identify, document, and report system and process problems/trends using root cause analysis and implement solutions.

• Conduct random audits of the team’s work. Review audit results with employees and create performance improvement plans as necessary.

• May develop short and long-term service objectives and methods and implement these methods when approved.

• Respond quickly and accurately to escalated issues from clients and customers.

• May represent the department on corporate projects (i.e., divisional, corporate, etc.).

What You Bring

• Bachelor's degree or advanced degree (where required)

• 5+ years of experience in related field.

• In lieu of degree, 7+ years of experience in related field.

At this time, Blue Cross NC will not sponsor employment authorization for this position .

Bonus Points

• People leadership experience is highly preferred .

• Lean Six Sigma certification, with practical experience applying process improvement methods, is preferred.

• Experience supporting Coordination of Benefits (COB) functions

• Proven ability to lead process improvement initiatives that improve efficiency and operational effectiveness

What You’ll Get

• The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community.

• Work-life balance, flexibility, and the autonomy to do great work.

• Medical, dental, and vision coverage along with numerous health and wellness programs.

• Parental leave and support plus adoption and surrogacy assistance.

• Career development programs and tuition reimbursement for continued education.

• 401k match including an annual company contribution.

• Learn more (https://careers.bluecrossnc.com/global/en/benefits)

Where You’ll Work

Our Hybrid Flex approach is built on presence with a purpose – giving you flexibility to work remotely with intentional in-person connection – that supports a workplace that’s flexible, connected, and future focused.

In a Hybrid-Flex role, you’ll work in the office at least two days a week for collaboration and connection. In a Remote Flex role, you’ll work virtually, with a few in-office visits each year for meaningful moments that matter.

Whether your role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any states listed on this job posting. Onsite expectations will be discussed during

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.

*Based on annual corporate goal achievement and individual performance.

$66,998.00 - $107,197.00

Skills

Change Management, Employee Performance Evaluations, Leadership, Operational Efficiency, Performance Management (PM), Performance Review Management, Process Improvements, Project Management, Team Management, Training and Development

---

JOB ALERT FRAUD: We have become aware of scams from individuals, organizations, and internet sites claiming to represent Blue Cross and Blue Shield of North Carolina in recruitment activities in return for disclosing financial information. Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. All our career opportunities are published on https://bcbsnc.wd5.myworkdayjobs.com/en-US/BCBSNC . If you have already provided your personal information that you suspect is fraudulent activity, please report it to your local authorities. Any fraudulent activity should be reported to: [email protected] .

About Us

It's an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we're leading the way. We offer more than health insurance our customers can count on. We’re committed to better health and better health care − in our communities and beyond. Our employees bring energy and creativity to the workplace, and it shows in our innovative approach to improving the health and well-being of North Carolinians.

Blue Cross NC is a fully taxed, not-for-profit company headquartered in Durham, North Carolina. We serve more than 4.3 million members, and we employ more than 5,000 people across the country who are passionate about making health care better for all.

Help us lead the charge for better health care by joining our award-winning team. Discover tremendous opportunities with us to do challenging and rewarding work. Opportunities that can lead you to a fulfilling career, work that can help others lead healthier, happier lives.

Authorization to Work in the United States

We use E-verify to confirm authorization to work in the United States. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify Overview (https://www.e-verify.gov/employees/e-verify-overview) for English or Visión General de E-Verify (https://www.e-verify.gov/es/empleados/vision-general-de-e-verify) for Español.

Request Accommodations

Blue Cross NC provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application, hiring process, or have technical issues that prevent you from completing your application please notify HR at [email protected] .

Blue Cross NC is a Hybrid Flex company. Whether the role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any of our approved states:

Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming