Product Analyst, Core Experience

Contribute to full product lifecycle from ideation through launch and post-launch operations. Assist with product roadmap, success metrics, and execution for plans, pricing, and customer lifecycle. Develop features and plan structures for mobile services. Design, test, and iterate plan offerings, promotional structures, and upsell/cross-sell experiences. Analyze customer behavior, support ticket trends, network performance data, and device-related metrics. Build structural product fixes, UX improvements, and customer education tooling for MVNO telecommunications products. Job eligible for telecommuting. Position requires a Masters degree, or foreign equivalent, in Computer Science, Cognitive Science or a related field and one year of experience as a Product Analyst, Associate Product Manager or a related position. Position also requires: one year of experience conducting product roadmap planning and user research, creating product specifications, collaborating across different internal teams, and managing project timelines; one year of experience building structural product fixes, UX improvements and customer education tooling for MVNO telecommunications products; one year of experience implementing automation, workflow optimization, and digital transformation projects for MVNO telecommunications products; one year of experience working with domestic multi-network carrier integrations, distinct provisioning architectures, rate plan configuration logic, service entitlement models and validation processes, and MVNO-specific integration constraints; one year of experience working with SIM and eSIM activation workflows, VoLTE, APN configurations, and LTE/5G service parameters; one year of experience working with Python, SQL, Pandas, TensorFlow, Figma and MongoDB. To apply, contact: Alex Cook at [email protected]. Please indicate job title on resume and in cover letter.