Sr. Program Manager, Seller Fulfilment Services
Seattle, WAJob$116–160K/yrSeen 2 days agoSeen in employer's feed 2 days ago
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At a glance
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Job overview
The Sr. Program Manager will join Amazon’s Worldwide Seller Fulfilment Services team to support adoption of new services and tools. The role develops and executes programs and operational solutions, manages priorities and risks, and works across teams to improve fulfillment performance and customer experience. It also develops system requirements, evaluates channel performance, and monitors delivery metrics and business indicators.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Description
Come and join the WW Seller Fulfilment Services (SFS) Team! At Amazon, we're working to be the most customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver orders.
Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible.
To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new programs and services. You will help with the adoption of these new services and tools as a critical member of the WW SFS Team.
Key job responsibilities
Identify, design, develop, implement and execute new and existing programs, processes, policies, goals and solutions to increase adoption of fulfillment solution that enhance the overall customer experience.
Drive development efforts and manage priorities for program completion, including operational solutions.
Create schedules, identify and communicate risks to stakeholders, define risk mitigation strategies, and facilitate appropriate engineering solutions.
Develop system requirements to streamline and simplify tools used to manage and enhance the operational productivity, accuracy and effectiveness when helping deliver performance to customers.
Evaluate effectiveness of current and/or future fulfillment channel performance.
Collaborate with other teams/departments to integrate with business systems and processes.
Resolve problems concerning transportation, logistics systems, supply chain and fulfillment programs and operations.
Maintain metrics, reports, and process documentation to monitor and analyze delivery performance and key business performance indicators.
Manage cross-functional teams and/or third party-vendors for implementation of project/program requirements.
Basic Qualifications
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5+ years of program or project management experience
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Experience owning program strategy, end to end delivery, and communicating results to senior leadership
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Experience using data and metrics to determine and drive improvements
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Knowledge of general AI tools
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Experience in complex problem solving, and working in a tight schedule environment
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5+ years of working cross functionally with tech and non-tech teams experience
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Experience with Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Preferred Qualifications
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Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
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2+ years of driving process improvements experience
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Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .
USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually
How this job compares
Set against the 11,620 open Program Manager jobs on Olive Jobs, counted November 1, 2026.
- Pay
- This posting$116–160K/yr
- Washington median$126–188K/yr603 salary ranges
- US median$120–205K/yr9,197 salary ranges
This range's midpoint, $138K, is 11% below the Washington median midpoint ($154K) — in the middle half of Program Manager salary ranges in Washington.
- Openings
- Olive Jobs lists 651 open Program Manager jobs in Washington and 11,620 across the US. 4% of them nationwide are listed as remote or flexible.
- Experience
- This posting asks for at least 5 years of experience; Program Manager postings that state a minimum ask for 7 years at the median (9,747 postings).
- Education
- 4,875 of the 11,620 open Program Manager jobs (42%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 1, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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