Equipment Specialist

Summary

As an Equipment Specialist, you will act as a front-line monitor to assess the overall efficiency of the national vehicle maintenance program. Location of position: General Services Administration, Federal Acquisition Service, Location Negotiable After Selection We are currently filling fourteen vacancies, but additional vacancies may be filled as needed.

Duties

THIS VACANCY ANNOUNCEMENT WILL CLOSE WHEN WE HAVE RECIEVED 200 APPLICATIONS WHICH MAY BE SOONER THAN THE CLOSING DATE. LEARN MORE As an Equipment Specialist, you will perform the following duties: Duties at the GS-09 Grade Level Serve as a primary point of contact (POC) for the Maintenance Control Center (MCC) and exercise judgment to provide and gather factual and procedural information and data; answer questions from Fleet personnel, customers and vendors; identify problem areas/customer complaints and monitor and coordinate required vehicle repairs and maintenance activities. Review commercial estimates to determine cost effectiveness of work proposed. Ensure that repair estimates from GSA contractors are in accordance with contract requirements and industry standards. Coordinate with the vehicle manufacturers' technical representatives to obtain all warranted repairs at minimum or no cost to the Government, discussing repairs seemingly more costly than market value with the team leader/supervisor to determine further resolution. Provide quality, timely customer assistance by researching program related records, various data system information and customer histories, and interviewing designated contacts, including customer agency representatives to provide follow-up information regarding MCC operations. Verify contractual agreements with government cross-service contractors for repair services and supplies. Ensure compliance with the terms of these contracts and resolve problems concerning the obligations of either the Government or the contractors. Duties at the GS-11 Grade Level Serve as a primary point of contact (POC) for the Maintenance Control Center (MCC) and exercise judgment in guiding customers and contractors through the process of procuring vehicle maintenance and repairs, providing assistance to resolve identified problems or issues related to vehicle maintenance and the national MCC activity. Make a variety of technical and analytical determinations regarding the nature of the repair, costs associated with or projected for the repair, cost replacements for parts and similar decisions. Apply evaluative methods and techniques concerning the efficiency and effectiveness of MCC operations, with emphasis on the quality and timeliness of support provided through the national program and optimal efficiencies in the repair area. Provide quality, timely customer assistance by researching program related records, various data system information and customer histories, and interviewing designated contacts, including customer agency representatives to provide follow-up information regarding MCC operations. Maintain information on recurring customer complaints, problems and concerns; perform additional research and reviews documentation and determinations related to vehicle repairs to resolve complex technical issues. Negotiate best prices with open market vendors for repair services and supplies. Identify and/or recover money spent on warranty-covered work when for the convenience of the customer or absence of a warranty dealership, an authorized repair results away from a manufacturer's location. Follow through to ensure GSA is reimbursed by the manufacturer for covered work. Utilize automated data systems to perform a variety of work assignments such as the input, review and analysis of MCC technical data, program and administrative information; generation of vehicle reports, repair histories and approved vendor listings, etc. Prepare related reports, correspondence and written analyses of MCC program activities and recurring issues, offering recommendations or suggestions for procedural changes to the manager as appropriate. Requirements

If selected, you must meet the following conditions: Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non­Career SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service. Serve a one year probationary period, if required. Undergo and pass a background investigation (Tier 2 investigation level). Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security's e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment. This position requires the ability to acquire and maintain Fleet Warrant Program Certification, which includes formal training, experience and 12 semester hours of college credit. Qualifications

To evaluate your qualifications, your resume must clearly demonstrate how you meet the specialized experience described below. Your resume must not exceed two pages. To ensure your qualifications can be fully evaluated, we recommend including the following information: Name, address, telephone number, email address; Job Title (if Federal Service, provide series and grade; if not in GS plan, provide GS equivalent grade); Relevant work experience—should include employer name, job title, start and end dates (month/year), the number of hours worked per week and descriptions that explain how you meet the required qualifications in the job announcement. Education, certifications or licensures—If the job announcement requires any education, certifications or licensures, make sure to include the required information and any required documents like transcripts. Your resume should contain enough information to make a valid determination that you fully meet experience requirements for each grade level you are applying to. If you do not provide enough information for us to determine your qualifications, you may be rated ineligible. If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume. If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected. Locality will be determined based on duty location. Qualifications at the GS-09 Grade Level The GS-09 salary range starts at $61,722 per year. To qualify, you must have at least one year of specialized experience equivalent to the GS-07 level or higher in the Federal service. Specialized experience is experience gained in the automotive field. This could have been gained working as a skilled auto mechanic, auto repair part sales, service/tech writer or in other automotive fields. This experience must have involved performing the following types of duties: guiding in the process of securing cost-effective vehicle repairs; insuring compliance of contract agreements with contractors for repair services & supplies; evaluating & advising management on customers' complaints about vehicle & vendor performance; determining fairness of repair estimates. OR Education: Possess a master's or equivalent degree or 2 full years of progressively higher level graduate education leading to such a degree or an LL.B. or JD, in a field related to this position. OR Combination of Education and Experience: Possess a combination of graduate level education and appropriate experience that together meet the qualification requirements of this position. Qualifications at the GS-11 Grade Level The GS-11 salary range starts at $74,678 per year. To qualify, you must have at least one year of specialized experience equivalent to the GS-09 level or higher in the Federal service. Specialized experience is experience gained in the automotive field. This could have been gained working as a skilled auto mechanic, auto repair part sales, service/tech writer or in other automotive fields. This experience involved performing the following types of duties: performing complex analytical work involving gathering information, identifying and analyzing issues, and developing recommendations to resolve substantive problems of a large fleet maintenance center. OR Education: Possess a Ph.D. or equivalent doctoral degree or have successfully completed 3 full years of progressively higher level graduate education leading to such a degree, or LL.M., in a field related to this position. OR Combination of Education and Experience: Possess a combination of graduate level education and appropriate experience that together meet the qualification requirements of this position.

Education

Note: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/ How You Will Be Evaluated

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), and responses you provide on the application questionnaire. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. You will not be considered for the position if you fail to complete the assessment. You will be assessed on the following competencies: Oral Communication Writing Interpersonal Skills Problem Solving Teamwork Technology Orientation Customer Service Attention to Detail Self-Management Additional hurdle assessments, such as narrative responses or other assessments, may be administered to applicants who meet the requirements of the first hurdle. If additional assessments are used, you will be provided with further instructions. Consideration will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3). You should list any relevant performance appraisals and incentive awards in your resume so that information will be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. If you are eligible under the Interagency Career Transition Assistance Plan (ICTAP) or GSA's Career Transition Assistance Plan (CTAP), you must receive a score of 85 or higher to receive priority. You may preview questions for this vacancy. Benefits

You will have access to many benefits including: Health insurance (choose from a wide range of plans) Life insurance coverage with several options Sick leave and vacation time, including 11 paid holidays per year Thrift Savings Plan (similar to a 401(k) plan) Transit and child care subsidies Flexible spending accounts Long-term care insurance Training and development Other Information

Candidates will not be hired based on their race, sex, color, religion, or national origin. Applicants are encouraged to make their resume searchable in their USAJOBS.gov profile. This will allow Federal hiring specialists and hiring managers across agencies to find their resume as part of agency recruitment campaigns or staffing searches. If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency or visit GSA's webpage. If you are selected at a grade lower than the full performance level, you may be promoted up to that grade level without having to re-apply or compete against other applicants. Relocation-related expenses are not approved and will be your responsibility. On a case-by-case basis, the following incentives may be approved: · Credit toward vacation leave if you are new to the federal government Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area as needed; through other means; or not at all.