Senior Specialist, Portfolio Program and Applications Support

By joining the National Student Clearinghouse, you can be sure that the work you do now will help shape the future of education and the workforce in the U.S. As the trusted source for higher education data since 1993, the Clearinghouse is the leading provider of transcript and data exchange services, automated enrollment and degree verifications, learner insights and research, and compliance solutions for schools, businesses, and learners nationwide. As a 501(c)(3) nonprofit organization, the Clearinghouse works with nearly 3,600 postsecondary institutions to meet their compliance needs and with thousands of high schools and districts to provide continuing collegiate enrollment, progression, and completion statistics about their alumni. In addition, the Research Center publications inform policymakers and business leaders about student educational pathways. Using our unique combination of data, analytics, and software to drive our mission, security and privacy is paramount. Join us as we continue to invest in our talent and new advanced technologies to unlock the power of data on behalf of all learners. ## About the Role: The Senior Specialist, Portfolio Program and Applications Support serves as a senior individual contributor responsible for supporting the National Student Clearinghouse's enterprise portfolio management, strategic planning, governance processes, Lean Portfolio Management (LPM) practices, and portfolio management technologies. This role helps ensure organizational priorities, strategic initiatives, and technology investments are effectively planned, tracked, governed, and communicated across the enterprise. The candidate partners closely with Strategy, Technology, Product, and business leaders to support portfolio planning, program coordination, governance activities, reporting, analytics, and continuous improvement efforts. Through effective stakeholder engagement and operational support, this role helps maintain visibility into portfolio performance, delivery progress, resource utilization, risks, dependencies, and strategic objectives, enabling informed decision-making and successful execution of enterprise initiatives. In addition, this role serves as the functional administrator and subject matter expert for portfolio management applications and reporting tools. Responsibilities include application administration, user support, process enablement, training, reporting development, data management, and ongoing system optimization to improve portfolio transparency, governance, and operational effectiveness. Success in this role requires strong analytical, technical, and organizational skills, along with the ability to translate complex information into meaningful insights, build collaborative relationships across business and technology teams, and identify opportunities to improve portfolio management processes, reporting capabilities, and application effectiveness. Currently, this is a remote-first position, and this position may be required to periodically work on-site at our office and the frequency would depend on the department/division's requirements. Therefore, candidates must either reside within a reasonable distance to commute to our office or be willing to travel to our office in Herndon, when required. ## How You Contribute: - Demonstrate the Clearinghouse's core competencies: Customer Focus, Optimizes Work Processes, Collaborates, Communicates Effectively, and Be Open and Authentic. - Support enterprise portfolio management processes, including intake, prioritization, planning, monitoring, dependency tracking, and reporting. - Assist department leadership in translating strategic priorities into portfolio plans, portfolio metrics, reporting frameworks, and governance activities. - Coordinate and support enterprise business and technology initiatives by tracking scope, timelines, milestones, risks, issues, dependencies, resour es, and action items. - Develop, maintain, and enhance portfolio management standards, templates, procedures, and supporting documentation. - Assess portfolio workflows and operational processes, identify improvement opportunities, and recommend solutions that improve efficiency, transparency, and effectiveness. - Partner with stakeholders to implement process improvements, standardization initiatives, and operational best practices. - Manage, administer, configure, and optimize portfolio management applications such as Clarity, Power BI, or similar tools to support strategy execution, portfolio governance, Agile delivery, and program visibility. - Serve as the functional subject matter expert for portfolio management applications, providing user support, troubleshooting assistance, training, and guidance. - Support the collection and maintenance of portfolio data to ensure accuracy, consistency, and visibility across initiatives. - Evaluate business requirements and stakeholder needs and recommend application enhancements, workflow improvements, and process solutions. - Coordinate application upgrades, enhancements, testing activities, integrations, vendor support, and implementation of new functionality. - Develop and maintain user guides, training materials, process maps, knowledge resources, standard operating procedures, and application documentation. - Monitor application utilization and recommend opportunities to improve user adoption, efficiency, and reporting effectiveness. - Develop, maintain, and publish portfolio dashboards, metrics, KPIs, scorecards, and reporting solutions that support operational and strategic decision-making. - Gather, validate, analyze, and synthesize data from multiple business systems and enterprise applications to support strategic reporting. - Translate portfolio, program, Agile delivery, and operational data into actionable insights and recommendations for leadership and stakeholders. - Support enterprise reporting initiatives related to portfolio performance, resource utilization, delivery health, governance, and strategic objectives. - Identify trends, risks, bottlenecks, and opportunities for improvement and communicate findings to leadership and key stakeholders. - Promote a culture of continuous improvement, operational excellence, knowledge sharing, and disciplined portfolio management practices. - Build collaborative relationships across business and technology functions to support organizational priorities and portfolio objectives. - Communicate effectively with stakeholders at all levels of the organization, including senior leadership, technical teams, project teams, vendors, and business partners. - Support special projects and perform other duties as assigned. Position may be required to perform other duties as required. These essential functions are representative of those that must be met by an employee to successfully perform the job. Reasonable accommodations will be made to enable individuals with disabilities to perform these essential functions. ## What You Bring to the Table: Bachelors degree in in Business Administration, Information Technology, Project Management, Data Analytics, Organizational Leadership, or any related field. A combination of education and experience including military service will also be considered. 6 years of of progressively responsible, directly relevant experience supporting enterprise portfolio management, program and project management, portfolio management applications, reporting, analytics, and related business processes, including experience administering business applications, portfolio manageme