THECB - IT Director Operations

Please paste the following URL into a browser to view the entire job posting on the CAPPS Careers page.https://erphcmprd.cpa.texas.gov/psp/candidateportal/EMPLOYEE/HRMS/c/HRS\_HRAM\_FL.HRS\_CG\_SEARCH\_FL.GBL?Page=HRS\_APP\_JBPST\_FLandAction=UandFOCUS=ApplicantandSiteId=1andJobOpeningId=106512andPostingSeq=1Job DescriptionYour job application must be completely filled out. Resumes do not take the place of the requirement to include this information on the applicationAbout the Texas Higher Education Coordinating Board The Texas Higher Education Coordinating Board (THECB) works to ensure that all Texans have access to high-quality, affordable higher education opportunities that prepare students for successful careers and strengthen the state's workforce and economy. Through collaboration with colleges, universities, policymakers, and education partners across Texas, THECB advances initiatives that expand educational opportunity, promote student success, and support the future of higher education.About Information Technology Services The Information Technology Services (ITS) Division advances THECB's mission by delivering secure, reliable, and customer-focused technology services that enable agency staff to effectively serve Texas students, institutions, and communities. Our organization is committed to operational excellence through modern technology, strong governance, strategic partnerships, and continuous improvement. We are modernizing how technology services are delivered by strengthening infrastructure and operational resilience, advancing cloud-first and hybrid infrastructure, improving platform reliability and security, and building a culture centered on accountability, collaboration, innovation, and service excellence. At THECB, we believe technology is more than infrastructure and support. It is a strategic business partner that enables our agency to better serve students, institutions, and the State of Texas. About the Role The Texas Higher Education Coordinating Board is seeking an experienced and collaborative technology leader to serve as the Director of IT Operations. Reporting to the Senior Director of Technology, this position is a key member of the Information Technology Services leadership team and provides strategic leadership and oversight for the agency's IT operations function, including infrastructure, networks, platforms, and enterprise support systems.The Director is responsible for ensuring the stability, performance, security, and scalability of the technology environment that enables agency business operations and advances THECB's mission, strategic priorities, and service objectives. This position establishes the strategic direction for IT operations by developing goals, objectives, operational policies, procedures, standards, service delivery practices, and performance measures that promote reliable, secure, and efficient technology operations across the agency. Responsibilities include directing enterprise IT operations and service delivery; overseeing operational risk management, security practices, disaster recovery, and continuity planning; directing financial planning, budgeting, and cost optimization for IT operations; managing vendor relationships, service agreements, and statements of work with external service providers for infrastructure and operational support services; and providing leadership for operational governance, regulatory compliance, and organizational change.Working collaboratively with ITS leadership, IT Service Delivery, Product Management, Product Engineering, Data Engineering, the Project Management Office (PMO), and agency stakeholders, the Director helps align operational services with business needs and long-term technology strategy while ensuring the consistent delivery of the key platforms and services that agency teams rely on. This position supervises management and professional staff and exercises significant initiative and independent judgment while serving as a trus ed advisor on IT operations, infrastructure, cloud modernization, and operational resilience.Why Join Our Team This is an exciting opportunity to help shape how the technology environment that supports the Texas Higher Education Coordinating Board is operated, secured, and modernized. As a member of the ITS leadership team, you'll play a critical role in advancing cloud modernization, strengthening infrastructure and security operations, improving operational resilience, and building a high-performing team focused on delivering reliable, secure, and scalable technology platforms and services. In this role, you'll have the opportunity to: Lead the agency's infrastructure and cloud strategy, including the move from on-premises to private and public cloud environments. Build, mentor, and develop high-performing engineers, administrators, and managers across networking, systems, platforms, and security engineering while fostering a culture of accountability, collaboration, and continuous improvement. Strengthen operational resilience through disaster recovery, continuity planning, and security practices that protect agency systems and data. Establish operational standards, service levels, and performance measures that improve reliability and support executive decision-making. Strengthen the partnership between IT Service Delivery, Product Engineering, Data Engineering, Product Management, and the PMO to deliver the key platforms and services agency teams depend on. Make a lasting impact by helping technology enable the agency's mission of expanding educational opportunity and supporting higher education across Texas.If you are passionate about developing people, modernizing infrastructure, strengthening operational resilience, and building technology operations that create measurable business value, we encourage you to apply.General Description:Performs highly advanced (senior-level) managerial work for the Information Technology Services (ITS) Div