System and Desktop Administrator

System and Desktop Administrator Location US-OH-Columbus Category IT Position Type Full-Time Location Type Hybrid Why E2 Optics? Join our team and shape the future of connectivity: System and Desktop Administrator at E2 Optics! Are you ready to elevate your career with an award-winning, Woman-Owned technology integrator that's leading the charge in the data center revolution? E2 Optics is one of the fastest-growing and most stable companies at the core of the tech industry-powering the infrastructure behind AI, cloud computing, and the innovations of tomorrow. At E2 Optics, you will work with cutting-edge systems in some of the most advanced environments in the world. We invest in your growth through hands-on experience, industry certifications, and leadership opportunities that put you in charge of teams and outcomes. Collaboration is in our DNA-we believe in lifting each other up, mentoring with purpose, and celebrating every win. If you're looking to be part of something meaningful, fast-moving, and future-focused, your next opportunity is here. Join one of America's largest and fastest-growing tech integrators and help us shape what's next. What You'll Do Working as a member of the Information Technology team, the System and Desktop Administrator is primarily responsible for enhancing and maintaining a good end user experience through managing the Helpdesk. The Administrator will help establish guidelines and procedures following Best Practices using clearly defined procedures and policies, in-person instruction, and overall guidance so that s/he may be successful in their position. - Safety is E2 Optics' number one Core Value. All employees are expected to follow safe work practices, as well as adhere to company and client worksite safety policies and procedures. - Promotes company Core Values to foster and safeguard family-centric culture. - Manage PC setup and deployment for new employees using department standard processes. - Identify, diagnose, and resolve problems for users of personal computer software and hardware,E2 Optics network, the Internet, and other E2 Optics technology services; communicate solutions to end-users through the Helpdesk system. - Provide support during and after-hours for remote users. - Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems and replace defective components when necessary. - Train people in computer system use. - The individual in this role should be able and willing to travel as required by E2 Optics. What We Are Looking For - High school diploma or GED required. - Associates degree preferred - At least 1 year of progressive experience in a technology field. - Experience in hardware, software, network troubleshooting, basic operating system functionality or equivalent training and or education is required. - Demonstrated ability to focus on the objectives while providing instruction and remain calm. - Customer Service experience preferred - Ability to research solutions or information regarding technical issues. - Communication skills - This position requires handling confidential information in an appropriate manner.Customer interactions must be handled with diplomacy and tact. - The Administrator must be able to gauge the customer's technical ability and communicate with them in appropriate technical or non-technical language in a professional manner What We Offer Competitive pay Opportunities for professional development and career growth. BICSI training facilities A supportive and inclusive work environment. Health, dental, and vision insurance.