Family Liaison, PRN

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title Family Liaison, PRN Location Cleveland Facility Cleveland Clinic Main Campus Department Spiritual Care-Clinical and Operational Improvement Job Code D22043 Shift Variable Schedule 7:00am-7:00pm Job Summary

Job Details

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Family Liaison, you provide compassionate support to patients’ families and caregivers throughout the end-of-life process. You facilitate the completion and signing of required documentation, including death certificates and autopsy consent forms, and help ensure compliance with Cuyahoga County Coroner criteria and applicable government regulations. You also identify potential organ donation candidates and report them to LifeBanc, the local organ procurement organization, which determines eligibility and coordinates the consent process.

Working collaboratively with Nursing, Administrative Services and Pastoral Care, you help guide families through important decisions and processes during difficult times. You also provide education, resources, and informational materials to individuals and families on topics related to medical research and total body donation.

A PRN (as needed) caregiver in this position works 7:00am—7:00pm. Weekend flexibility.

A caregiver who excels in this role will:

• Assess needs of family/significant others during end of life or immediate period after death of patient.

• Assist with contacting clergy, social work, funeral home, etc.

• Serve as a liaison between families and professional staff including contacting support services such as funeral homes, coroner's office, as necessary.

• Serve as a liaison to local procurement agencies in accordance with regulatory requirements and complete all appropriate documentation, including facilitation of recovery efforts regarding organ, tissue, eye or total body donation when indicated.

• Provides necessary medical and demographic information in a timely manner.

• Assess educational needs and provides educational material to families and staff concerning organ, tissue, and eye donation, medical research, and total body donation.

• Arrange for funeral/cremation of stillborn, as requested by family.

• Identify performance improvement opportunities and adhere to the required standards of regulatory agencies.

• Communicate with other departments (e.g., Nursing, Pathology, Ombudsman, etc.) to identify potential or actual areas of concern.

• Utilize hospital resources in a cost-effective manner. Maintains awareness of throughput initiatives.

• Other duties as assigned.

Minimum qualifications for the ideal future caregiver include:

• Degree in Nursing, Respiratory Therapy, or EMT-P

• Three (3) years of clinical experience in an acute care setting

Preferred qualifications for the ideal future caregiver include:

• Licensure as Registered Nurse (RN), Licensed Practical Nurse (LPN), Registered Respiratory Technologist (RRT), or Emergency Medical Technician-Paramedic (EMT-P) in the current State

Physical Requirements:

• May require long periods of standing and walking to various locations throughout the campus.
• Requires corrected vision and hearing to normal range.
• Requires proper handling of the deceased and the ability to function in a stressful environment.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.