Traveling Thermal Field Support Engineer-REMOTE

Job Description POSITION SUMMARY A System Specialist will provide world class leadership for high-profile orders and high-end service support with installations, startups, commissioning and testing, scheduled and emergency services on Precision Cooling Products. The SS is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The SS is also required to maintain continuous communication with CRC, Area/District Offices, and direct manager. RESPONSIBILITIES ROLE * Relies on extensive experience and judgment to plan and accomplish work related goals * Perform a extensive amount of extremely difficult and challenging work related tasks * Requires no direct supervision while leading and directing others * Support start-up and commissioning activities for assigned projects * Ensure sufficient man-power on site each day to perform start-up and site testing work * Assist during start-up and commissioning as necessary, depending upon man-power availability and site location * Monitor start-ups for timely completion, work with sales rep and District Manager on providing quotes for additional services not paid for, or excess labor requirements resulting from delays beyond Service control * Monitor start-ups for timely completion, work with sales rep and District Manager on providing quotes for additional services not paid for, or excess labor requirements resulting from delays beyond Service control * Provide first level of tech support assistance to speed up problem resolution * Provide daily status reports to Service management and sales rep TECHNICAL * Render on site and phone assistance to customers. * Communicate with appropriate Technical Support/Engineering on equipment issues * Provides Technical Support on-site or via Telephone to CE's * Assist contractors as required during installation and commissioning of assigned projects * Provides OJT to CE's on various types of equipment in the field * Implement Field Change Notices (FCN) according to published guidelines * Keep current on Safety Bulletins, Field Change Notices, and Service Tips SAFETY * Operate in a safe manner in accordance with published safety guidelines * Must wear appropriate PPE as per company guidelines and accordance with job duties * Adhere to work hours policy guidelines - "14 hours rule" * Report all work related accidents or injuries within 24 hours to the appropriate personnel. ADMINISTRATION * Provide accurate and timely reporting according to company guidelines; * Time cards, expense reports, mileage reports, ticket closure, forms, et al. * Provide Time and Material quotes for customers or contractors for assigned projects, as necessary * Provide estimated time of arrival to the Customer Response Center (CRC) where applicable * Assist with scheduling by working within the guidelines * Delegate team tasks as needed * Maintain company property according to company policies; * Vehicle, credit cards, PPE, test equipment, laptop, pag