Shared Services AR Analyst II

Description We are looking for an experienced Shared Services AR Analyst II to join a healthcare business services team in Florida. This contract-to-permanent position focuses on managing complex secondary insurance receivables, supporting claim denial resolution, and helping maintain efficient revenue cycle operations across a variety of non-Medicare payer categories. The role also supports front desk coverage in a detail-oriented office setting while contributing to team training and selected accounts receivable projects.

Responsibilities:

• Manage follow-up and resolution of outstanding secondary insurance balances for commercial plans, Medicare Advantage, Blue Cross, workers’ compensation, auto claims, and other non-Medicare payers.

• Investigate denied or underpaid claims, direct issues to the appropriate channels, and work toward timely reimbursement and account resolution.

• Use internal financial and patient accounting platforms to review account activity, document updates, and maintain accurate receivable records.

• Provide support at the front desk area by assisting with office coverage needs and following established access and security procedures.

• Analyze more complex accounts receivable cases across multiple financial classes and determine appropriate next steps for collection or correction.

• Assist with onboarding support by guiding new team members through processes, workflows, and day-to-day account follow-up practices.

• Contribute to special projects related to accounts receivable operations, billing workflows, or process improvement initiatives.

• Coordinate with internal teams to address billing discrepancies, coverage questions, and payer-related issues that affect account resolution. Requirements • Experience in accounts receivable, medical billing, medical collections, or revenue cycle operations within a healthcare environment.

• Working knowledge of secondary insurance follow-up and payer categories such as commercial insurance, Medicare Advantage, workers’ compensation, auto, and Blue Cross plans.

• Proficiency with accounting, billing, or enterprise systems, including ERP, CRM, patient accounting, or similar financial software platforms.

• Ability to review denials, identify root causes, and take appropriate action to support timely claim resolution and payment recovery.

• Strong understanding of patient billing activity, account balances, cash-related transactions, and core accounting functions.

• Effective communication skills with the ability to support front desk interactions and collaborate with internal departments professionally.

• Ability to train or mentor less experienced staff through shadowing, process guidance, and day-to-day operational support.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .