VTC / AV SUPPORT TECHNICIAN

VTC / AV SUPPORT TECHNICIAN Job ID 2026-9638 Job Locations US-PA-Boyers Category Telecommunications Type Regular Full-Time Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai. Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company's commitment to hiring and supporting active-duty and veteran employees. Responsibilities Description Empower AI is seeking an experienced VTC / AV Support Technician to analyze, configure, administer, optimize, and sustain conference room, executive, classroom, and event audio-visual and video teleconferencing systems for a Department of War agency supported by an enterprise IT Customer Support Services program. The technician determines root cause of A/V and VTC faults and the appropriate resolution, decides the technical configuration required for each session and event across NIPRNet, SIPRNet, and JWICS enclaves, evaluates VTC Service Readiness and determines preventive and corrective actions, designs and implements equipment installations within engineering direction, develops user guidance, and serves as a technical subject matter expert providing consultative recommendations regarding system performance, operational readiness, standards, and service improvements. The position requires consistent exercise of discretion and independent judgment with respect to matters of technical significance. THIS IS AN ONSITE ROLE IN BOYERS, PA WITH UP TO 15% OF TRAVEL INVOLVED. JOB DUTIES: 1. Analyze audio-visual and VTC system faults to determine root cause and independently determine the appropriate resolution approach, including repair, reconfiguration, programming modifications, risk mitigation, and escalation strategies. 2. Determine the technical configuration required for conference room, executive, classroom, and live event sessions and evaluate alternative approaches to meet operational requirements. 3. Evaluate VTC Service Readiness, identify systemic issues and trends, determine preventive and corrective actions, and establish technical priorities to maintain availability standards. 4. Assess training facility and classroom technology requirements, determine technical solutions, and resolve complex issues through independent analysis and judgment. 5. Design and implement installation and configuration of new or replacement A/V and VTC equipment, including determining rack layouts, cabling approaches, device programming parameters, integration requirements, and technical documentation. 6. Evaluate A/V and VTC equipment, firmware, cybersecurity compliance, interoperability, and operational effectiveness; recommend remediation plans and modernization opportunities. 7. Develop user guides, technical standards, best practices, quick-reference materials, and orientation content for executive, staff, and instructor audiences. 8. Analyze recurring room and event issues and provide recommendations concerning equipment, configuration, operational procedures, and service-delivery improvements to management. 9. Serve as a technical resource for customers, project teams, and management by providing expert guidance on VTC and A/V capabilities, limitations, risks, and operational impacts. Qualifications REQUIREMENTS: 1. Bachelo 's degree and a minimum of 3 years of related experience (an additional 4 years of related experience may be substituted for the degree). 2. Demonstrated ability to work independently, analyze complex technical problems, evaluate alternative solutions, determine the appropriate course of action, and exercise discretion and independent judgment with limited day-to-day supervision. 3. Must be a U.S. Citizen. 4. Must have an Active Top Secret Clearance (favorably adjudicated T5/T5R) to start; this is a Privileged User position. 5. Must be willing and able to obtain TS/SCI eligibility after start, if required by mission needs. 6. Must be within investigation scope and/or currently enrolled in Continuous Evaluation / Continuous Vetting. 7. Must possess and maintain a current DoD 8570/8140 IAT Level I baseline certification (e.g., CompTIA A+ CE, Network+ CE, Security+ CE, CCNA-Security, or SSCP) prior to performing cybersecurity-related duties. 8. Demonstrated ability to work independently, analyze problems, determine the appropriate course of action, and exercise discretion and independent judgment with limited day-to-day supervision. 9. Minimum of 3 years of experience supporting enterprise audio-visual and video teleconferencing systems in conference room, classroom, or event environments. 10. Hands-on experience with Cisco and/or Poly VTC endpoints and infrastructure (e.g., CUCM, Expressway, TMS, Webex/Zoom for Government room systems) and with displays, projectors, cameras, microphones, audio DSP, and control systems (e.g., Crestron, Extron, AMX). 11. Understanding of IP networking as it applies to VTC (SIP, H.323, QoS, firewall traversal) and basic call troubleshooting. 12. Demonstrated ability to support senior executives and live events with poise and minimal disruption. 13. Ability to lift and move equipment up to 50 pounds, work on ladders, and travel to ... For full info follow application link. It is the policy of NCI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations. The information above has been designed to indicate the general nature and level of work performed by employees within the classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.