IT Support Technician II
Englewood, COFull-time$31.03/hrSeen 1w agoSeen in employer's feed 2 days ago
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At a glance
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Job overview
IDR is seeking an IT Support Technician II to provide customer-focused desktop support at a walk-up IT Café at a government or DoD site in Englewood, Colorado. The technician will troubleshoot end-user issues, own them through resolution, and collaborate with help desk teams on Tier 1–2 problems. The role emphasizes customer service, communication, and knowledge of common IT equipment and troubleshooting.
Skills & qualifications
Skills
Benefits
Full job description
IDR is seeking a IT Support Technician II to join one of our top clients for an opportunity in Englewood, Colorado. This role involves providing high-energy, customer-focused desktop support within a walk-up IT Café environment at a highly regulated government or DoD site, ensuring end-user satisfaction through effective technical solutions. Position Overview for the IT Support Technician II: - Provide onsite desktop support and troubleshooting for end users at a government agency location - Interact with users in a walk-up IT Café setting, delivering excellent customer service - Own user issues from initial contact to resolution, ensuring timely and effective support - Collaborate with help desk teams to resolve Tier 1--2 technical problems - Demonstrate strong communication skills and maintain a customer care philosophy Requirements for the IT Support Technician II: - Customer/solution ownership, an overall drive for excellence - Team focused with the capacity for knowledge sharing - Written and verbal communication skills with end users - Demonstrate a customer care philosophy that ensures a high level of customer satisfaction - Basic knowledge of current IT technical standards related to computers, printers, network technology, drivers, software troubleshooting, and peripherals What's in it for you? - Competitive compensation package - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to get in with an industry leading organization Why IDR? - 25+ Years of Proven Industry Experience in 4 major markets - Employee Stock Ownership Program - Dedicated Engagement Manager who is committed to you and your success - Medical, Dental, Vision, and Life Insurance - ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row Compensation Details: $31.03/hr W2 #LI-Onsite All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement.
How this job compares
Set against the 698 open Desktop Support jobs on Olive Jobs, counted October 30, 2026.
- Pay
- This posting$31.03/hr
- US median$25–30/hr268 hourly ranges
This rate, $31.03/hr, is 13% above the US median midpoint ($28/hr) — in the middle half of Desktop Support hourly ranges across the US.
- Openings
- Olive Jobs lists 29 open Desktop Support jobs in Colorado and 698 across the US. 1% of them nationwide are listed as remote or flexible.
- Hiring the most in Colorado
- Apex Systems5 open
- Advanced Energy2 open
- American Systems Corporation2 open
- Experience
- Desktop Support postings that state a minimum ask for 2 years of experience at the median; the middle half ask for 2 to 4 years (475 postings).
- Education
- 26 of the 698 open Desktop Support jobs (4%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on October 30, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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