Guest Safety Specialist I

Essential Job Functions: ' Provides outstanding guest service, including answering inquiries, providing directions, and delivering information for general problem solving. ' Patrols grounds, lobbies, corridors, and public rooms. ' Investigates guest and employee safety concerns according to department policies and procedures. ' Answers incoming phone calls and directs appropriately to dispatch, security podium and employee entrance areas. ' Ensures compliance with Gaming Regulations, Minimum Internal Controls Standards, Casino Policies and Procedures, and Local, State, and Federal laws. ' Monitors and observes the consumption and service of alcoholic beverages and reports concerns to the MOD. ' Properly identifies Casino personnel and vendors entering and exiting through the Employee Entrance. ' Performs funds verifications, table games and slot machine drops, and transports of funds between departments, including fills, credits and escorts or funds and personnel. ' Informs guests of Casino policies and procedures when needed, and informs MOD of guests that may need to be excluded. ' Reports accidents and conditions requiring correction according to policies and procedures; writes reports including actions taken. ' Responds to emergency medical situations. ' Provides traffic control, implements evacuation plans and routes and maintains crowd control at entry points when necessary. ' Coordinates temporary landing zones for Life Flight helicopters. ' May perform generator checks on regular basis and patrol RV lot to ensure all overnight guests have registered. Spirit Mountain Standards: ' Delivers Spirit Mountain's Spirit of Excellence (SOE) by consistently modeling attitudes and behaviors in alignment with SMGI's Pride Values, Brand Promise, and Business Vision. ' Learns comprehends and complies with all Company and departmental policies and procedures, MICS, gaming regulations, and Title 31 Regulation requirements. ' Follows all Corporate and departmental safety policies and procedures. Required Knowledge of: ' Principles, practices, and techniques of providing safety and security services. ' Tactics and methods of self-defense. ' Gaming regulations and Minimal Internal Controls. ' Computer hardware and software applications. Education, Experience, Licenses, Registrations, and Certifications: ' High School Diploma or equivalent, and six (6) months guest service, safety and security, , or emergency services work experience, or equivalent combination of education, training and experience. In the case that guest service is the only experience; the casino will provide new hires security training at the Security department's expense. ' High security gaming license issued by the Grand Ronde Gaming Commission. ' Must possess a valid Driver's License and be eligible for the company insurance. ' Must possess or have the ability to obtain First Aid and CPR Certification within six months of employment. ' Must successfully pass testing related to following skills: typing, guest safety and service mindset, and report writing. ' Must be at least 21 years of age. ' Due to the nature of the interactions with other employees and the public we serve, employee