Customer Evidence and Storytelling Manager

Overview

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is grounded in a growth mindset, customer obsession, diversity and inclusion, One Microsoft collaboration, and making a positive difference for our customers and communities. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Microsoft Frontier Company is a new line of business and one of the industry's first customer outcome-driven organizations, bringing together industry expertise, strategic partnerships and engineering as part of MCAPS. Its teams will work side-by-side with customers to co-design, deploy, and continuously improve AI systems that deliver measurable, customer-defined outcomes. The organization is built around end-to-end Frontier Transformation, helping customers turn AI into real, lasting business value. For those joining, it's a chance to help build a new growth engine for Microsoft and shape how the industry moves from delivering technology to delivering outcomes.

The Frontier Company GTM team is seeking an experienced Customer Evidence and Storytelling Manager to develop compelling customer stories and scale the Frontier Company narrative and executive platform globally. This role will identify and prioritize the most impactful examples of customer success, bring them to life at key events and across marketing channels, and manage agency partners that help Frontier Company reach business and technical leaders around the world.

Responsibilities

• Develop and manage a customer storytelling strategy aligned to Frontier Company business priorities, target audiences, key events, and global marketing moments.

• Establish a clear approach for prioritizing customer stories based on business impact, strength of outcomes, audience relevance, strategic value, and readiness for public amplification and event showcases.

• Partner closely with the events team and the business to execute customer stories for keynotes, sessions, demonstrations, executive engagements, and other high-visibility moments that can inspire customers to act.

• Develop stories in close partnership with customers and internal teams, translating complex transformation work into credible, audience-focused narratives that clearly demonstrate customer-defined outcomes and business value delivered in partnership with Frontier Company.

• Coordinate customer permissions, participation, approvals, engagement details, and review processes, working with legal, privacy, brand, and other stakeholders to ensure stories are accurate, respectful, and ready for external use.

• Manage marketing agency partners that help scale the Frontier Company narrative and executive platform globally, providing clear strategy, core Frontier Company content and branding, quality standards, and performance expectations.

• Oversee integrated content, campaigns, executive opportunities, timelines, budgets, and measurement across markets and channels, ensuring global consistency while adapting for the needs of business and technical decision-makers.

• Act as the strategic and audience-focused marketer who can recognize a powerful customer story, connect it to business priorities, and shape it into a narrative that motivates other customers.

• Lead with an understanding of enterprise technology, AI transformation, and customer marketing, with the curiosity to quickly learn unfamiliar technical and industry domains.

• Develop customer stories across formats and channels, with practiced editorial judgment and the ability to make complex subjects clear, credible, and compelling.

• Partner with executive presence, a high collaboration index and an ability to coordinate across customers, executives, sales, engineering, events, marketing, communications, legal, and agency partners.

• Manage agencies and integrated marketing programs across regions, balancing global consistency, local relevance, quality, speed, and measurable impact.

• Leverage sound judgment, initiative, attention to detail, and the ability to manage multiple priorities independently in a dynamic and evolving organization. Other

• Embody our culture and values.

Qualifications

Required/minimum qualifications

• Bachelor's Degree in Business, Marketing, Communications, Finance, or related field AND 4+ years communications, marketing operations, field operations, program management, project management, or related experience

• OR equivalent experience

Additional or preferred qualifications

• Bachelor's Degree in Business, Marketing, Communications, Finance, or related field AND 8+ years communications, marketing operations, field operations, program management, project management, or related experience

• OR equivalent experience.

• 7+ years of experience in customer marketing, content marketing, integrated marketing, executive communications, event marketing, agency management, or a related field in enterprise technology.

• Experience developing externally facing customer stories and coordinating customer participation, permissions, and approvals for events, campaigns, or executive platforms.

• Demonstrated success managing agency partners and complex cross-functional programs for global business and technical audiences.

Communications IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (https://careers.microsoft.com/v2/global/en/accessibility.html)