Collections Manager

JOB DESCRIPTION

Are you a results-driven leader with a passion for optimizing cash flow, reducing financial risk, and developing high-performing teams? We are seeking a Collections Manager to lead and enhance our collections operations, driving continuous improvement across processes, customer relationships, and financial performance. In this role, you will oversee a team of collectors, develop effective collection strategies, collaborate with cross-functional stakeholders, and play a critical role in improving Days Sales Outstanding (DSO) while minimizing bad debt and credit risk. This is an excellent opportunity for a customer-focused finance professional who thrives in a fast-paced environment and enjoys leading teams to achieve operational excellence.

RESPONSIBILITIES

Essential Duties and Responsibilities:

• Explore ways to improve cash collection efficiency

• Ensure collection strategies and policies are followed to reduce past due balance and risk exposure for all regions under FSC Team

• Promote and provide exceptional customer service

• Conduct data and process analysis.Prepare Collection reports for month/quarter end

• Achieve and maintain high level of customer service and satisfaction

• Perform and review bad debt calculations

• Develop and implement appropriate collections policies to maintain current AR and minimize bad debt write off

• Engage in direct dialog with customer level contacts to resolve collections issues

• Perform credit risk analysis and collaborate with the sales and operations organization to minimize credit risk

• Collaborate with management regarding the AR process and the status of each subledger, specifically around key customer accounts

• Continuously improving transactions processes in the areas of responsibility, implementing initiatives focusing on standardization, quality improvement and cost reductions

• Ensure internal and external audit controls are followed

• Ensure all functions are performed efficiently and take corrective action in relation to poor performance

• Determine Authority Matrix interpretation and obtain leadership clarification where needed

• Assist with the AR Closing of the assigned portfolio of accounts/regions

• Understand and apply accounting principles

• Ability to effectively coach, give performance feedback and provide development opportunities within the department

• Manage and deploy resources in an effective and efficient manner in order to deliver services

QUALIFICATIONS

Minimum Education and/or Experience:

• Bachelor’s degree; supplemented by minimum of 3-5 years of related experience, or an equivalent combination of education, training, and experience

• Prior experience in B2B collections and global collections preferred

• Excellent communication and interpersonal skills

• Strong computer skills/competence in Excel

• Strong problem solving and attending to details

• Strong organizational and interpersonal skills

• Strong leadership and team building skills

• Ability to prioritize and handle multiple tasks

• Microsoft Office suite knowledge, particularly Excel

• Ability to meet goals and deadlines in a fast-paced, performance-driven environment

ABOUT US

With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programs, and resources to support our team members’ overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans.

From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

Our Benefits:

• Medical/prescription drug, dental, and vision Insurance

• Health Savings Account

• Flexible Spending Accounts

• Life Insurance

• Disability Insurance

• 401(k)

• Critical Illness, Hospital Indemnity and Accident Insurance

• Identity Theft and Legal Services

• Paid time off

• Paid Maternity Leave

• Tuition reimbursement

• Training and Development

• Employee Assistance Program (EAP) & Perks

Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.