Tier 1 Help Desk

Job#: 3034531 Job Description: Tier 1 Help Desk Location: Colorado Springs, Colorado (On-site) Employment Type: Contract Role Overview This entry-level position is for a Tier 1 Desktop Support role within an enterprise environment. The main purpose is to perform a variety of computer systems administration and support tasks, including analysis, documentation, testing, maintenance, and troubleshooting of PC hardware, operating systems, and software applications. The role involves providing first-line support, handling high-volume inbound calls, and offering strong customer service. Key Responsibilities - Provide help to walk-in customers, answer user questions, and solve user problems. - Repair computer software, perform software installations, and manage component replacement. - Build and maintain operating system images, ensuring they are updated with necessary patches and applications. - Ensure customer desktops or laptops are replaced, imaged, and configured according to schedule. - Handle equipment disposal, including data deletion and documentation. - Provide first-line support for various agencies, demonstrating excellent note-taking and ticketing skills within an ITIL framework. - Manage a strong Windows environment with extensive use of Active Directory. Required Qualifications Experience: Must have experience in enterprise-level support within a Tier 1 environment, specifically with high call volumes rather than as a field technician. Technical Skills: Strong background in Windows and extensive experience with Active Directory are required. Certifications: A Security+ certification must be obtained within six months of the start date. Preferred Qualifications - Possession of an active Security+ certification is preferred. - Experience working in an ITIL shop with strong ticketing and documentation skills. Compensation & Benefits Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide. Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a eam that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here{rel="noopener noreferrer" target="_blank"} for more details. ***Everforth Apex Benefits Overview: ***Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide. VEVRAA Federal Contractor. We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.