Front Office Manager

JOB REQUIREMENTS: Description Are you passionate about hospitality and eager to make a lasting impact with one of the most recognized names in the industry? The Hilton Madison Monona Terrace is seeking a Front Office Manager. In this role, you'll oversee all Front Office Operations (Night Audit, Concierge, and Front Desk) to ensure profitability, control costs, quality standards and create a welcoming and comfortable atmosphere for all hotel guests, visitors and team members. If you're passionate about upholding exceptional standards, thrive in a fast-paced environment, and are ready to make an impact, we want you on our team! At Hilton Madison Monona Terrace, we don't just offer a place to stay - we create unforgettable experiences. Nestled in the heart of downtown Madison, our upscale hotel is renowned for its outstanding service and warm hospitality. But what truly sets us apart is our commitment to our people. Here, you'll find more than just a job - you'll discover a supportive community where associates are empowered to grow, succeed, and make a lasting impact. From collaborating with passionate hospitality professionals to learning from experienced leaders, every day brings opportunities to excel. Come be a part of something truly special at Hilton Madison Monona Terrace - where your passion and dedication will shine. What you will be doing: Lead, coach, and motivate Front Office associates while fostering a positive, engaging team culture. Oversee hiring, training, scheduling, performance management, and staffing levels to meet service standards. Develop and implement training programs to support associate growth and operational excellence. Manage reservations, front office systems, inventory, scheduling, and departmental budgets to maximize revenue. Drive guest satisfaction by monitoring service scores and resolving guest concerns promptly and professionally. Communicate effectively with guests and team members, providing guidance, direction, and operational updates. Implement corporate programs and standards, including Hilton Honors, marketing initiatives, and brand compliance. Conduct daily operations oversight, including pre-shift meetings, room inspections, guest service support, and cross-department collaboration. Perform other duties as assigned. What we are looking for: 2+ years of leadership, supervisory or management experience in Front Office, Guest Services, or Hotel Operations, preferably in an upscale or luxury hotel environment. Previous knowledge of Hilton systems highly preferred as well experience with hotel property management systems (PMS) and general computer proficiency. Ability to read, write, speak and understand the English Language in order to communicate with guests and associates. Ability to effectively deal with internal and external customers. Ability to develop and implement best practices. Strong organizational skills with the... For full info follow application link. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/838182A9538644F0