Personal Computer Tech

The Personal Computer Technician is a field technician responsible for providing on-site technical support for hardware, software, telecommunications, and network systems. This role includes installing, troubleshooting, and repairing equipment and infrastructure to ensure optimal functionality. - Supports IT hardware, including but not limited to, desktops, laptops, thin clients, mobile devices (cell phone, tablet, etc.), mobile carts, printers, scanners. - Installs and maintains hospital IT systems, networking equipment, or telecommunications systems. - Assists with troubleshooting software and network based issues. - Moves IS assets and coordinates all equipment moves with other service departments as needed. - Ensures information security by securely disposing of devices with local hard drives. - Supports software, including but not limited to, desktops, laptops, thin clients, mobile devices (cell phone, tablet, etc.), mobile carts, printers, scanners. - Ensures that all corporately used mobile devices are encrypted to ensure the integrity of information security. - Provides service through remote control software for licensed equipment and utilizes alternative remote control solutions (EX join.me) as needed for non-organizational assets. - Provides high quality customer service. - Performs other duties as assigned. - Maintains regular and reliable attendance. - Complies with all policies and standards. - Associate Degree in computer science, electrical engineering, telecommunications or related field preferred - certification in Certified Electronics Technician (CET) preferred - 0-1 years of experience with hospital information systems preferred Knowledge, Skills and Abilities - Ability to replace malfunctioning components in computers, network devices, or telecommunications equipment. - Familiarity with routers, switches, modems, servers, telecommunication towers and other IT or communications equipment. - Ability to install and configure various types of software, including network monitoring tools and diagnostics software. - Strong attention to details. - Ability to troubleshoot customer issues. - Ability to work independently and be a team player. - Ability to work in a fast-paced environment. - Excellent customer service skills. - Ability to solve technical problems quickly and efficiently.