Customer Support Tactical Team Specialist - 31033
Malvern, PA · HybridJobSeen 2 days agoSeen in employer's feed 2 days ago
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At a glance
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Job overview
The Customer Support Tactical Team Specialist serves as a bridge between the customer contact center and field operations, focusing on complex issue resolution, systematic follow-up, and cross-departmental collaboration. The role manages escalated customer requests and coordinates with multiple departments to support timely resolutions. It also serves as a primary liaison for customer requests and escalations across assigned regions or territories.
Skills & qualifications
Skills
Qualifications
Full job description
AmeriGas AmeriGas is a Drug Free Workplace. Candidates must be able to pass a pre-employment drug screen and a criminal background check. AmeriGas is an Equal Opportunity Employer. Location: Malvern, PA, US, 19355 Workplace Environment: Hybrid Company: AmeriGas Propane, Inc. Requisition Number: 31033 When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States. Posting Job Summary (Purpose): A Customer Support Tactical Team Specialist serves as a critical bridge between our customers contact center and field operations teams. This role focusing on complex issue resolution, systematic follow-up processes, and cross-departmental collaboration. The ideal candidate will excel at managing escalated customer requests while coordinating with multiple departments to ensure timely and effective resolutions. Key Characteristics: ??? Customer Advocacy - Genuine commitment to customer satisfaction and success. ??? Problem-Solving - Ability to analyze complex issues, identify root causes, and develop comprehensive solutions. ??? Collaboration - Strong interpersonal skills with proven ability to work effectively across diverse teams. ??? Communication - Exceptional written and verbal communication with stakeholders at all levels. ??? Adaptability - Comfortable working in a fast-paced environment with changing priorities. ??? Persistence - Tenacious follow-through on commitments with attention to detail Duties and Responsibilities: ??? Serve as the primary liaison between the Contact Center (CES) and Field Operations to ensure customer requests are executed timely and appropriately. ??? Proactively identify potential delays and obstacles to customer requests, communicate transparently with cross-departments and customers. ??? Participate in cross-functional meetings to discuss case statues and resolution strategies. ??? Build and maintain strong working relationships with key stakeholders across the organization. ??? Identify recurring customer issues and collaborate with relevant teams to implement long-term solutions. ??? Act as a primary point of contact for customer escalations from Field Operations and Sales teams for assigned Region/Territories. Knowledge, Skills and Abilities: ??? View the full job description on the employer's website. Equal employment opportunity, including veterans and individuals with disabilities. PI288047452 / 43-4051.00 Customer Service Representatives
How this job compares
Set against the 2,015 open Customer Support jobs on Olive Jobs, counted November 2, 2026.
- Pay
- This postingNot listed
- US median$74–110K/yr896 salary ranges
- US median$21–28/hr545 hourly ranges
- Openings
- Olive Jobs lists 52 open Customer Support jobs in Pennsylvania and 2,015 across the US. 12% of them nationwide are listed as remote or flexible.
- Hiring the most in Pennsylvania
- AmerisourceBergen2 open
- Apple2 open
- Blink Health2 open
- Experience
- Customer Support postings that state a minimum ask for 3 years of experience at the median; the middle half ask for 1 to 5 years (1,242 postings).
- Education
- 211 of the 2,015 open Customer Support jobs (10%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 2, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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