Strategic Account Manager

Gorbel's mission is simple: We improve people's lives. That mission guides everything we do, from the products and service we provide to our outside customers to the work environment we foster for our employees. We are a manufacturer of material handling and fall protection products for the production and warehouse/distribution sectors. We're on the cutting edge of manufacturing and distribution; a thriving, growing company that is constantly seeking out new ways to innovate and elevate our products and our processes - and we're looking for people like you to join us in that mission. We're currently hiring for open positions in the US and Canada. We operate in Canada as Engineered Lifting Systems and Equipment (ELS)/DBA Gorbel Canada, and subsequent communication related to Canadian positions may show the ELS name. You may be contacted by phone by recruitment personnel based in either Canada or New York. Work Shift: Job Description: The Warehouse Solutions, Strategic Account Manager will be an impactful member on the Destuff-it / Restuff-it conveyor sales team as they develop and grow existing accounts, and close on opportunities for new business. They will provide an exceptional customer experience during the sales cycle and tactfully manage client relationships. Responsibilities: Manage a targeted group of national accounts - travel throughout North America to call on customers and prospects to solicit inquiries and orders. Solicit inquiries and orders; follow-up on open opportunities; work closely with WHS Sales Manager and other members of the Sales team. Partner with and support other members of the Sales team and approved external partners to support ELS customers and enable the success of the team as a whole. Conduct sales calls/meetings with customers by promoting and demonstrating ELS products. Work in coordination with the WHS Manager to develop a rolling three-year business plan. Plan cost-effective solutions for arranging product demonstrations. Provide technical and sales support to the end users -- become a subject matter expert when it comes to finding the best solutions for the end user applications. Develop and maintain strong relationships at all levels (including upper management) with assigned national accounts (active, inactive, and prospective). While developing the accounts, identify pilot site location, account champion and corporate stake holders. Maintain records related to customer structure, size of opportunity and methodology for national procurement and deployment. Work with customer points of contact (POCs) on NDAs, Master Supply or Master Product Agreements (MSA, MPA, etc.) Nurture accounts from pilot test to larger scale deployment to point where ELS equipment becomes the standard for their warehouse operations. Act as primary POC to customer during development and when appropriate manage the transition of primary POC responsibility to the Customer Success Manager. Prepare and keep documentation current in proprietary system upon completion of calls: log call reports, call plans, sales reports, and general database activity for all customer documentation. Build relationships, communicate product knowledge, and utilize sales tools. Work with project managers to meet customer deadlines. Stay up to date on product innovations, competitors' products, pricing, warranties, and trends across many industries in supply chain, warehousing, and logistics. Work with a sense of urgency to follow up inquiries, answer questions, provide quotations, and do contract reviews. Develop and meet challenging forecasts and goals, review forecasts and goals on a monthly basis. Suggest methods and programs to increase sales; Help identify high potential markets/applications, product improvement ideas, etc., and work with Sales team to develop strategies and needed sales collateral. Act as a liaison between the field and the home office. Communicate voice of customer feedback to the company. Manage expenses per company