Time Critical Logistics Coordinator

The Time Critical Logistics Coordinator is responsible for facilitating domestic and international freight across air transportation modes. They are a key liaison between customers, carriers, customs authorities, and internal stakeholders to ensure freight moves efficiently, compliantly, and cost effectively from origin to destination. They are highly organized, detail oriented , and capable of managing multiple shipments and priorities in a fast-paced logistics environment. They play a critical role in delivering exceptional service while supporting operational excellence and customer satisfaction.

Responsibilities

• Coordinate domestic and international freight shipments across air transportation modes.

• Manage the end-to-end forwarding process from shipment initiation through final delivery.

• Own the complete shipment process in CargoWise , including data entry, pickup and delivery scheduling, AES entry, airline bookings, routing, operational milestone updates, and costing.

• Ensure all customers' SOP instructions are adhered to, and internal/company KPIs and guidelines are and met.

• Prepare, review, and process shipping documentation including bills of lading, commercial invoices, packing lists, airway bills, and other transportation documents.

• Communicate proactively with customers, carriers, customs brokers, steamship lines, airlines, trucking providers, and internal teams regarding shipment status and requirements.

• Track and monitor freight movements to ensure timely pickup, transit, customs clearance, and delivery.

• Support import and export compliance by maintaining accurate shipment records and ensuring adherence to applicable regulations and trade requirements.

• Coordinate customs clearance activities and work closely with customs brokers and government agencies as needed.

• Identify and resolve transportation delays, documentation discrepancies, customs holds , and other shipment-related issues.

• Provide customers with shipment updates, quotes, service options, and solutions to support their logistics needs.

• Maintain accurate data and shipment information within transportation management and operational systems.

• Assist with carrier selection, routing decisions, and cost-effective transportation solutions.

• Support continuous improvement efforts related to service levels, operational efficiency, and customer satisfaction.

• Collaborate with cross-functional teams to ensure a seamless customer experience and successful shipment execution.

• All other duties as assigned to meet evolving business needs.

Qualifications

• Education: High school diploma or equivalent required; additional logistics, transportation, supply chain, or business coursework preferred.

• Certification/Licensure: No specific certification required; industry certifications related to freight forwarding, import/export, customs, or logistics are a plus.

• Experience: 2+ years of direct experience in freight forwarding required

• Specialized experience in import operations, customs brokerage, and international logistics preferred.

• Experience supporting air freight operations strongly preferred.

• Prior working experience with CargoWise TMS and similar cloud-based transportation management/logistics platforms preferred.

• Working knowledge of international shipping documentation, transportation processes, and import/export procedures.

• Ability to manage multiple shipments, priorities, and deadlines in a fast-paced operational environment.

• Strong communication and customer service skills with the ability to build relationships across customers, carriers, and internal stakeholders.

• Excellent attention to detail and problem-solving skills with the ability to identify and resolve shipment issues efficiently.

• Demonstrated discretion and confidentiality in handling and protecting sensitive information.

• Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)

• Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting ).

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About Us

About the Team