Lead-Commercial Strategy & Deal Operations

Sinch is pioneering the way the world communicates. More than 150,000 businesses- including Google, Uber, Paypal, Visa, Tinder, and many others rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we "Dream Big", "Win Together", "Keep it simple", and "Make it Happen". These values are our foundation! DESCRIPTION Lead-Commercial Strategy & Deal Operations Manager Position Overview: We are seeking a motivated and hands-on Manager to own, optimize, and scale our Commercial Strategy and Deal Desk functions in the Americas. This is a high-impact 'player-coach' role perfect for a rising leader looking to establish best-in-class processes and directly influence revenue-critical decisions. You will be responsible for managing the team that develops our commercial offers and ensures efficient, compliant, and profitable deal execution across North America and LATAM. The ideal candidate is a strategic operator who understands how to tailor commercial approaches for different customer segments, from bespoke Enterprise solutions to scalable processes for our Mid-Market and SMB businesses. This position reports to the Vice President, Revenue Operations - Americas. Key Responsibilities: Segmented Commercial Leadership: - Develop and execute distinct commercial strategies tailored to different customer segments; focusing on strategic offer management for the Enterprise segment while driving scalable, high-velocity deal execution for Mid-Market and SMB. Commercial Strategy & Offer Management: - Partner with leadership to evolve our commercial strategy, with a particular focus on crafting compelling and flexible offers to win complex, high-value Enterprise deals. - Manage the end-to-end lifecycle of our offers, including design, pricing, GTM enablement, and performance analysis. - Execute market and customer analysis to help shape offer development and ensure competitive positioning. - Collaborate with Product, Marketing, and Sales to build effective sales tools and define value propositions. - Pioneer the use of AI and AI agents to generate deal intelligence and provide proactive insights to sales leadership on pricing trends, discount thresholds, and non-standard term risks. Deal Desk Management & Execution: - Manage the North American Deal Desk team, guiding them in the timely and accurate processing of all deals. - Provide mentorship and operational guidance to LATAM Deal Desk specialists, ensuring regional alignment with global policies. - Optimize Deal Desk processes for velocity and scale to effectively serve the Mid-Market and SMB customer segments, creating a frictionless sales experience. - Serve as the primary escalation point for complex commercial challenges, taking ownership to structure creative, compliant, and profitable solutions that unblock and accelerate deal closure. - Own and lead the Americas Deal Review Board (DRB), acting as the source of truth in the room. Guide Americas Leadership through the decision-making process by presenting clear, actionable recommendations with decisive 'yes/no' or alternative path proposals. Team Leadership & Development: - Lead and mentor a growing team, building a collaborative, results-oriented team culture from the ground up, while fostering professional growth and cross-functional expertise. - Manage team performance, set clear objectives, and act as a "player-coach" by stepping in to support the team directly on complex tasks. Process Optimization & Cross-Functional Partnership: - Drive the continuous improvement of our deal desk, offer manageme t and commercial strategy function; design and implement automated, streamlined processes to ensure that decisions are made with the right effort and speed. Develop standardized and simplified intake formats for deal requests from Sales and CS teams. - Develop and deploy AI-powered tools and agent-based workflows to assist sellers with deal structuring, automated proposal generation, and real-time pricing guidance, reducing manual effort and accelerating sales cycles. - Partner closely with Sales, Finance, Legal, and other cross-functional teams to ensure seamless alignment and operational efficiency. - Develop and deliver training for sales teams on our offers, pricing policies, and deal desk engagement model. Performance Monitoring & Reporting: - Establish and track key performance indicators (KPIs) for offer performance and deal desk efficiency. - Analyze and report on performance metrics, delivering actionable insights to leadership to inform strategic decisions. QUALIFICATIONS - Bachelor's degree in Business, Finance, or a related field. - 5-7+ years of experience in commercial operations, revenue operations, deal desk, or pricing roles. - 1-2+ years of experience in a team lead or management capacity, with a passion for mentoring and developing talent. - Strong understanding of go-to-market strategies, sales processes, and deal structuring in a B2B environment (SaaS or CPaaS experience is a plus). - Excellent analytical skills and experience making data-driven recommendations. - Strong communication and interpersonal skills, with a proven ability to partner effectively with cross-functional teams. - Demonstrated ability to be a hands-on operator who can also contribute to strategic conversations. - Proficiency with CRM systems (e.g., Salesforce) and CPQ tools. Proven experience designing and implementing automated workflows for deal submission, approval, and execution (experience with Salesforce CPQ or similar tools is a strong plus). - Demonstrated experience in leveraging AI, generative AI, or intelligent automation to drive efficiency and data-driven insights within a sales, finance, or operations environment. - Familiarity with the application of AI agents or models for tasks such as data analysis, process automation, or decision support in a commercial context is highly desirable. OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/{rel="noopener noreferrer" target="_blank"} . No matter who you are, we hope you find an exciting path forward - hopefully with us! BENEFITS - STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants. - CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health. - SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants. - TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation. - PUT FAMILY FIRST: We kn