Technical Support Representative - 5160

Lutron Electronics Company, Inc Technical Support Representative US-PA-Center Valley Job ID: 2026-5160 # of Openings: 5 Category: Technical Support Lutron - Annex Overview Lutron is seeking service-focused individuals to join our DIY and PRO Technical Support teams at our Annex office in Center Valley, PA. These roles are ideal for those who are passionate about delivering outstanding support and creating exceptional customer experiences. As a member of our team, you'll provide technical assistance to a wide range of customers --- from retail end users to residential and commercial clients --- helping them get the most out of Lutron's innovative lighting and shading solutions. Responsibilities DIY Team Responsibilities: Serve as a trusted advisor to current and prospective customers by offering expert guidance on product education, selection, and compatibility --- acting as a one-stop solution for their needs. Build strong customer relationships through clear, confident communication and exceptional interpersonal skills that foster trust and satisfaction. Provide calm, reliable support to customers navigating technical challenges, ensuring a smooth and reassuring experience. Pro Team Responsibilities: Diagnose and resolve complex product issues by applying your technical expertise and problem-solving skills. Support residential and commercial installations using your knowledge of electrical systems, networking, and system integration. Collaborate cross-functionally with engineering and product teams to share detailed insights and feedback that drive continuous improvement. Overall, you will be: Acting as the voice of the customer , advocating for their needs and experiences while expanding your internal network across departments. Thinking creatively and strategically to develop innovative solutions that address business challenges and enhance customer satisfaction. Upholding our position as an industry leader with your impressive communication and problem-solving skills. Qualifications High School Diploma or GED equivalent required Minimum 1 year customer facing experience required; prior troubleshooting experience a plus Must live within commutable distance of Center Valley, PA to accommodate in-office schedule Willingness and ability to work 12 to 16 weekend shifts per year? (A weekend shift equals a Saturday or Sunday shift, not both weekend days.) What You'll Gain: View the full job description on the employer's website. Equal employment opportunity, including veterans and individuals with disabilities. PI287816839 / 15-1232.00 Computer User Support Specialists